Stay or switch: the influence of perceived service recovery on customer satisfaction
| Main Authors: | , , , |
|---|---|
| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2018
|
| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/2897/ http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf |
| _version_ | 1848885775672803328 |
|---|---|
| author | Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting |
| author_facet | Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting |
| author_sort | Loke, Chee Kian |
| building | UTAR Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-15T19:27:58Z |
| format | Final Year Project / Dissertation / Thesis |
| id | utar-2897 |
| institution | Universiti Tunku Abdul Rahman |
| institution_category | Local University |
| last_indexed | 2025-11-15T19:27:58Z |
| publishDate | 2018 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | utar-28972019-04-10T06:43:48Z Stay or switch: the influence of perceived service recovery on customer satisfaction Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting HB Economic Theory 2018-04-09 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf Loke, Chee Kian and Yong, Carven Kah Ven and Lim, Yong Jun and Tiong, Siew Ting (2018) Stay or switch: the influence of perceived service recovery on customer satisfaction. Final Year Project, UTAR. http://eprints.utar.edu.my/2897/ |
| spellingShingle | HB Economic Theory Loke, Chee Kian Yong, Carven Kah Ven Lim, Yong Jun Tiong, Siew Ting Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_full | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_fullStr | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_full_unstemmed | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_short | Stay or switch: the influence of perceived service recovery on customer satisfaction |
| title_sort | stay or switch: the influence of perceived service recovery on customer satisfaction |
| topic | HB Economic Theory |
| url | http://eprints.utar.edu.my/2897/ http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf |