Stay or switch: the influence of perceived service recovery on customer satisfaction
| Main Authors: | , , , |
|---|---|
| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2018
|
| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/2897/ http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf |
| Description not available. |