APA (7th ed.) Citation

Loke, C. K., Yong, C. K. V., Lim, Y. J., & Tiong, S. T. (2018). Stay or switch: The influence of perceived service recovery on customer satisfaction.

Chicago Style (17th ed.) Citation

Loke, Chee Kian, Carven Kah Ven Yong, Yong Jun Lim, and Siew Ting Tiong. Stay or Switch: The Influence of Perceived Service Recovery on Customer Satisfaction. 2018.

MLA (9th ed.) Citation

Loke, Chee Kian, et al. Stay or Switch: The Influence of Perceived Service Recovery on Customer Satisfaction. 2018.