Factors Affecting Customer Loyalty on Domestic Cafe in Ipoh: A Mediation Effect of Customer Satisfaction

QR Code

Factors Affecting Customer Loyalty on Domestic Cafe in Ipoh: A Mediation Effect of Customer Satisfaction

Bibliographic Details
Main Authors:	Ng, Shu Lin, Sek, Wee Fung, Teow, Kai Min, Wong, Shuk Wen
Format:	Final Year Project / Dissertation / Thesis
Published:	2016
Subjects:	HF Commerce
Online Access:	http://eprints.utar.edu.my/2018/ http://eprints.utar.edu.my/2018/1/MK%2D2016%2D1202849.pdf

Similar Items

Customer loyalty: A study on newly opened cafés and restaurants in Penang
by: Lim, Ee Chee, et al.
Published: (2014)

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)

Factors affecting customer loyalty in Malaysia Airlines Berhad
by: Wong, Zhi Sheng, et al.
Published: (2020)

Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks
by: Adeiza, A., et al.
Published: (2022)

The mediating role of customer satisfaction towards customer loyalty in the Motor Takaful industry in Malaysia
by: Bian, Lim Ka, et al.
Published: (2017)

Does corporate sustainability affect customer loyalty in Malaysian banking industry?
by: Lau, Ye Min, et al.
Published: (2022)

Understanding the mediating effect of cognitive and emotional satisfaction on customer loyalty
by: Wan Omar, Maznah, et al.
Published: (2011)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar
by: Mohamad Jaffar, Nurul Huda
Published: (2010)

The effect of customer satisfaction on customer loyalty in the motor industry
by: Lim, Ka Bian, et al.
Published: (2019)

Does Satisfaction Mediate the Relationship Between Relationship Equity and Customer Loyalty?
by: Rabbanee, Fazlul, et al.
Published: (2012)

Service Quality and Customer Loyalty in Malaysian Islamic Insurance Sector Exploring the mediating effects of Customer Satisfaction
by: Ariff Syah Juhari,, et al.
Published: (2016)

Factors affecting customer loyalty of online delivery services
by: Teoh, Kok Wey, et al.
Published: (2022)

KopiCulture: Unveiling Customer Loyalty in Malaysia's Coffee Market through Clustering Algorithms for Local Cafe Insights
by: Tuan Norhafizah, Tuan Zakaria, et al.
Published: (2024)

The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by: Amin, Muslim, et al.
Published: (2010)

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

A methodology to map customer complaints and measure customer satisfaction and loyalty
by: Faed, Alireza, et al.
Published: (2014)

Internet technology, Crm and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty
by: Kasiri, Leila Agha, et al.
Published: (2017)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector
by: Rather, R. A., et al.
Published: (2019)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
by: Sim, Hock Seng
Published: (2006)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
by: Sim, Hock Seng
Published: (2006)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
by: Sim, Hock Seng
Published: (2006)

What determines customers’ loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by: Ting, H., et al.
Published: (2020)

What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust
by: Hiram, Ting, et al.
Published: (2020)

Does Employee Performance Affect Customer Loyalty in Pharmacy Services?
by: Rabbanee, Fazlul, et al.
Published: (2015)

The Determinants of Customer Satisfaction on Co-Branded Credit Card In Ipoh and Kampar Area
by: Mah, Pui Ting, et al.
Published: (2017)

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari
by: Jamari, Shahrul Ridzuan
Published: (2018)

Customer loyalty attributes, satisfaction and behavioural loyalty / Nurul Nadiah Azizan
by: Azizan, Nurul Nadiah
Published: (2013)

Mediating effect of program loyalty on the relationships between value perception and relationship investment on customer loyalty
by: Ramaseshan, Balasubramanian, et al.
Published: (2008)

Service quality towards customer loyalty in Malaysia's domestic low cost airline service
by: Muhamad Yunus, Nor Sara Nadia, et al.
Published: (2013)

Consequence of customer loyalty to the loyalty program and to the company
by: Evanschitzky, H., et al.
Published: (2012)

Factors Influencing Customer Loyalty in Telecommunication Industry – A Student outlook of Customer Loyalty
by: A., Viswanathan
Published: (2009)

Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks
by: Haron, Razali, et al.
Published: (2019)

Factors affecting customer loyalty in the telecommunications industry in the Klang Valley, Malaysia
by: Wong, Foong Yee, et al.
Published: (2015)

The Effect of Satisfaction, Customer Loyalty and its Dimension (Cognitive Loyalty, Affective Loyalty and Behavioural Loyalty), Waiting Time, Self-Service Technology Experience, Customer Involvement Level and Trust on Repurchase Intention in Online Food Delivery Service
by: Gunadi, Renji
Published: (2020)

Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry
by: Cheng, Boon Liat *, et al.
Published: (2019)

Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty
by: Yusof, Yusnita, et al.
Published: (2015)

Factors Influencing Customer’s Return Patronage To Café In Klang Valley
by: Hui, Hue Yeow, et al.
Published: (2014)