APA (7th ed.) Citation

Cassandra, A. N., Lim, P. S., Tan, Y. W., & Wong, C. L. (2014). Factors that influence customer satisfaction and behavioural intentions in airline industry.

Chicago Style (17th ed.) Citation

Cassandra, Ann Nonis, Pooi Sian Lim, Yi Wang Tan, and Choi Li Wong. Factors That Influence Customer Satisfaction and Behavioural Intentions in Airline Industry. 2014.

MLA (9th ed.) Citation

Cassandra, Ann Nonis, et al. Factors That Influence Customer Satisfaction and Behavioural Intentions in Airline Industry. 2014.