APA (7th ed.) Citation

Lai, M. H., Koh, K. S. Y., Choi, C. K., Chua, C. X., & Tan, W. P. (2014). Determinants of customer satisfaction in conventional insurance services: The case of Malaysia.

Chicago Style (17th ed.) Citation

Lai, Mei Hsien, Katrin Sze Yee Koh, Cheng Keong Choi, Chiau Xiang Chua, and Wen Pei Tan. Determinants of Customer Satisfaction in Conventional Insurance Services: The Case of Malaysia. 2014.

MLA (9th ed.) Citation

Lai, Mei Hsien, et al. Determinants of Customer Satisfaction in Conventional Insurance Services: The Case of Malaysia. 2014.