Determinants of customer satisfaction in domestic retail banking sector

QR Code

Determinants of customer satisfaction in domestic retail banking sector

Bibliographic Details
Main Author:	Loh, Chih Wei
Format:	Final Year Project / Dissertation / Thesis
Published:	2013
Subjects:	HG Finance
Online Access:	http://eprints.utar.edu.my/1080/ http://eprints.utar.edu.my/1080/1/Loh_Chih_Wei_(1007272).pdf

Similar Items

Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
by: Lim, Ann Chee, Angelia
Published: (2014)

A study on the role of customer satisfaction in domestic retail banking sector / Wong Siew Fong
by: Wong, Siew Fong
Published: (2012)

Determinants of bank technical efficiency : domestic Islamic and foreign Islamic bank in Malaysia
by: Tan, Jia Ming
Published: (2015)

The relationship between service quality and customer satisfaction: An empirical study in banking industry
by: Goh, Phei San, et al.
Published: (2013)

E-Banking In RHB Bank Malaysia A Case Study On Customer Satisfaction
by: Sivananthan, R.
Published: (2005)

Service Quality and Customer Loyalty in Malaysian Islamic Insurance Sector Exploring the mediating effects of Customer Satisfaction
by: Ariff Syah Juhari,, et al.
Published: (2016)

The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach
by: Khan, Muhammad Imran, et al.
Published: (2019)

Determinants of customer satisfaction in conventional insurance services: The case of Malaysia
by: Lai, Mei Hsien, et al.
Published: (2014)

The impact of macroeconomic and bank-specific factors on the liquidity of the domestic commercial banks in Malaysia
by: Chung, Vun Chian, et al.
Published: (2013)

Retail banking opportunities in Malaysia for Bank of America / by Ong Eng Leong
by: Ong, Eng Leong
Published: (1995)

An investigation customer satisfaction towards online banking services in Bangladesh
by: Uddin, Bashir, et al.
Published: (2018)

Determinants of revenue efficiency in the Malaysian Islamic banking sector
by: Sufian, Fadzlan, et al.
Published: (2012)

The Impact Of Foreign Banks Entry On The Competitiveness Of Domestic Banks : The Case For Malaysian Banks
by: Nik Muhammad, Nik Ahmad Mukharriz
Published: (2005)

Camel performance on domestic and foreign banks in Malaysia
by: Voon, Soon Ping.
Published: (2013)

Determinants of Quality Improvement in Banking Service Through Customer Loyalty Approach
by: Forouhandeh, Behnam
Published: (2010)

The determinants that influence customers’ preference on selecting local commercial banks in Malaysia
by: Lew, Jun Xuan, et al.
Published: (2019)

Determinants of Financial Satisfaction
by: Lee, Yan Xin, et al.
Published: (2017)

Mediating Effect of Customer Satisfaction on Service Quality and Trust Relationship in Malaysian Banking Industry
by: Zahir Osman,, et al.
Published: (2016)

The Determinants of Customer Satisfaction on Co-Branded Credit Card In Ipoh and Kampar Area
by: Mah, Pui Ting, et al.
Published: (2017)

Self-service technologies (SSTS) and customer satisfaction in Banking industry
by: Sia, Chiew Lan.
Published: (2013)

The Bank-Specific and Macroeconomic Factors That Affect Domestic Commercial Banks Performance in Malaysia
by: Lee, Yuet Jia, et al.
Published: (2016)

Determinants of bank profitability in developing economies: empirical evidence from the South Asian banking sectors
by: Sufian, Fadzlan
Published: (2012)

The impact of service quality on customer satisfaction and customer loyalty: an empirical study on Islamic banks in Bahrain
by: Ahmed, Saad Mateen, et al.
Published: (2016)

A systematic review of customer Sharia compliance behaviour in Islamic banks: Determinants and behavioural intention
by: Roni, Andespa, et al.
Published: (2024)

Factors influencing Arab and Non-Arab customers' satisfaction towards banks in Malaysia / Nada Tareq Al-Mallah
by: Al-Mallah, Nada Tareq
Published: (2012)

The Performance of Two Anchor Domestic Malaysian Banks before and after Acquisition
by: Shaharudin, Jakpar, et al.
Published: (2017)

Drivers of Corporate Social Performance: Evidence from Malaysia Domestic Banks
by: Chai, Guo Le, et al.
Published: (2017)

Determinants of banks performance in Brazil
by: Chew, Wye Foong, et al.
Published: (2019)

A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
by: Albashir, Walid Ali
Published: (2019)

Customer Perception On Security In E-Banking In Malaysia
by: Parvin, Murshida
Published: (2004)

An analysis of mobile banking acceptance by Malaysian customers
by: Hanudin, Amin, et al.
Published: (2007)

Impacts of banks’ financial performance before and during covid-19 period: a study of domestic Islamic banks in Malaysia
by: Chai, Phooi Yee, et al.
Published: (2022)

Factors Leading to Customer Loyalty in the Domestic Banks in Malaysia – A Perspective from the Social Networking Sites
by: Kumarashvari, Subramaniam
Published: (2018)

Online Banking Satisfaction And Expectation In Malaysia
by: Ching, Chua Leng
Published: (2009)

Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)

Gender diversity on board of directors in Malaysian banking sector
by: Lee, Ee-Mei, et al.
Published: (2018)

Does E-satisfaction mediate the relationship between E-banking adoption and its determinants: hybrid approach to TAM
by: Salimon, Maruf Gbadebo, et al.
Published: (2019)

The need to improve customer services in the banking industry: Evidence from Malaysia market
by: Lee, Chei Thai, et al.
Published: (2014)

Internal determinants of performance of local and foreign banks in Malaysia.
by: Chan, Choi Quin, et al.
Published: (2012)

The determinants of FDI inflow in manufacturing sector of Malaysia
by: Fakhredin, Farzad, et al.
Published: (2010)