Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality

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Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality

This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample f...

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Bibliographic Details
Main Author:	Abdul Rahman, Baharom
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/61879/ http://eprints.usm.my/61879/1/Pages%20from%20Baharom%20B.%20Abdul%20Rahman.pdf

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