Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment
The continuous advancement in technology, specifically mobile technologies, has brought many changes to human life, especially after the rise of the deadly Covid-19 virus. Contactless systems have become something that everyone today looks for in everything they take part in. The shift to a cashl...
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| Format: | Thesis |
| Language: | English |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://eprints.usm.my/59686/ http://eprints.usm.my/59686/1/24%20Pages%20from%20DHAARSHINI%20AP%20BALACHANDRAN%20-%20TESIS.pdf |
| _version_ | 1848884238778105856 |
|---|---|
| author | Balachandran, Dhaarshini |
| author_facet | Balachandran, Dhaarshini |
| author_sort | Balachandran, Dhaarshini |
| building | USM Institutional Repository |
| collection | Online Access |
| description | The continuous advancement in technology, specifically mobile technologies,
has brought many changes to human life, especially after the rise of the deadly
Covid-19 virus. Contactless systems have become something that everyone today
looks for in everything they take part in. The shift to a cashless society by leveraging
mobile payment has become an important agenda for many countries across the
globe, even before the pandemic. It is also an important agenda for Malaysia;
nevertheless, the technology’s progress rate is relatively slow. The majority of
Malaysians are still cash-dependent, while those who opt for mobile payment tend to
choose quick response or QR-based mobile payment over near field communication
or NFC-based mobile payment, despite the latter’s superiority in terms of safety,
convenience, user friendliness, and more. Hence, this study aimed to address
Malaysian consumers’ transition to a cashless society by leveraging NFC-enabled
mobile payment. To achieve this, an extended DOI Theory as well as the
Institutional-based Trust Theory, Network Externalities Theory, Value-based
Adoption Model, Status Quo Bias Theory, and Stimulus-Organism-Response (S-O-R)
theory were utilised to develop the model of the study. |
| first_indexed | 2025-11-15T19:03:32Z |
| format | Thesis |
| id | usm-59686 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T19:03:32Z |
| publishDate | 2022 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-596862023-12-15T02:13:21Z http://eprints.usm.my/59686/ Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment Balachandran, Dhaarshini HD28-70 Management. Industrial Management The continuous advancement in technology, specifically mobile technologies, has brought many changes to human life, especially after the rise of the deadly Covid-19 virus. Contactless systems have become something that everyone today looks for in everything they take part in. The shift to a cashless society by leveraging mobile payment has become an important agenda for many countries across the globe, even before the pandemic. It is also an important agenda for Malaysia; nevertheless, the technology’s progress rate is relatively slow. The majority of Malaysians are still cash-dependent, while those who opt for mobile payment tend to choose quick response or QR-based mobile payment over near field communication or NFC-based mobile payment, despite the latter’s superiority in terms of safety, convenience, user friendliness, and more. Hence, this study aimed to address Malaysian consumers’ transition to a cashless society by leveraging NFC-enabled mobile payment. To achieve this, an extended DOI Theory as well as the Institutional-based Trust Theory, Network Externalities Theory, Value-based Adoption Model, Status Quo Bias Theory, and Stimulus-Organism-Response (S-O-R) theory were utilised to develop the model of the study. 2022-10 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/59686/1/24%20Pages%20from%20DHAARSHINI%20AP%20BALACHANDRAN%20-%20TESIS.pdf Balachandran, Dhaarshini (2022) Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment. PhD thesis, Perpustakaan Hamzah Sendut. |
| spellingShingle | HD28-70 Management. Industrial Management Balachandran, Dhaarshini Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment |
| title | Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment |
| title_full | Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment |
| title_fullStr | Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment |
| title_full_unstemmed | Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment |
| title_short | Moving Towards Cashless Society: Malaysian Consumers Intention To Adopt Near Field Communication (Nfc) - Enabled Mobile Payment |
| title_sort | moving towards cashless society: malaysian consumers intention to adopt near field communication (nfc) - enabled mobile payment |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/59686/ http://eprints.usm.my/59686/1/24%20Pages%20from%20DHAARSHINI%20AP%20BALACHANDRAN%20-%20TESIS.pdf |