Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality
Human resource management is a significant resource for improving public organisations’ performance under the implementation of new public management reforms. Given that public organisations’ performance depends highly on public servants’ competencies and skills, this study adopted the resource-base...
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| Format: | Thesis |
| Language: | English |
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2022
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| Online Access: | http://eprints.usm.my/59301/ http://eprints.usm.my/59301/1/MO%27MEN%20HANI%20MOHAMMAD%20MAHMOUD%20-%20TESIS%20cut.pdf |
| _version_ | 1848884132861444096 |
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| author | Mahmoud, Mo’men Hani Mohammad |
| author_facet | Mahmoud, Mo’men Hani Mohammad |
| author_sort | Mahmoud, Mo’men Hani Mohammad |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Human resource management is a significant resource for improving public organisations’ performance under the implementation of new public management reforms. Given that public organisations’ performance depends highly on public servants’ competencies and skills, this study adopted the resource-based view and resource dependence theory as theoretical perspectives to improve the performance of the Greater Amman Municipality as a public organisation in Jordan through human resource management practices. It also adopted thematic analysis to analyse 15 semi-structured interviews based on purposeful sampling that related to performance weaknesses with participants from Greater Amman Municipality using Van Manaen method due to poor performance of the directorate of transport and traffic. The findings revealed several issues related to the human resource practices and performance of public organisations. The findings also revealed the best human resource practices for managing employees’ performance in public organisations. The implementation gaps in the new public management reforms are presented in the findings of the study as the primary reasons for the performance weaknesses, challenges, and gaps in human resource management practices. The originality of this study in understanding the effect of new public management reforms on human resource management practices and performance. |
| first_indexed | 2025-11-15T19:01:51Z |
| format | Thesis |
| id | usm-59301 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T19:01:51Z |
| publishDate | 2022 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-593012023-08-30T07:11:03Z http://eprints.usm.my/59301/ Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality Mahmoud, Mo’men Hani Mohammad HB1-3840 Economic theory. Demography Human resource management is a significant resource for improving public organisations’ performance under the implementation of new public management reforms. Given that public organisations’ performance depends highly on public servants’ competencies and skills, this study adopted the resource-based view and resource dependence theory as theoretical perspectives to improve the performance of the Greater Amman Municipality as a public organisation in Jordan through human resource management practices. It also adopted thematic analysis to analyse 15 semi-structured interviews based on purposeful sampling that related to performance weaknesses with participants from Greater Amman Municipality using Van Manaen method due to poor performance of the directorate of transport and traffic. The findings revealed several issues related to the human resource practices and performance of public organisations. The findings also revealed the best human resource practices for managing employees’ performance in public organisations. The implementation gaps in the new public management reforms are presented in the findings of the study as the primary reasons for the performance weaknesses, challenges, and gaps in human resource management practices. The originality of this study in understanding the effect of new public management reforms on human resource management practices and performance. 2022-08 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/59301/1/MO%27MEN%20HANI%20MOHAMMAD%20MAHMOUD%20-%20TESIS%20cut.pdf Mahmoud, Mo’men Hani Mohammad (2022) Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | HB1-3840 Economic theory. Demography Mahmoud, Mo’men Hani Mohammad Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality |
| title | Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality |
| title_full | Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality |
| title_fullStr | Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality |
| title_full_unstemmed | Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality |
| title_short | Improving Organisational Performance Through Human Resource Management Practices Among Jordanian Civil Service: A Case Study Of Greater Amman Municipality |
| title_sort | improving organisational performance through human resource management practices among jordanian civil service: a case study of greater amman municipality |
| topic | HB1-3840 Economic theory. Demography |
| url | http://eprints.usm.my/59301/ http://eprints.usm.my/59301/1/MO%27MEN%20HANI%20MOHAMMAD%20MAHMOUD%20-%20TESIS%20cut.pdf |