Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
The performance of medium cost residential buildings is deteriorating due to many complaints reported every year in fulfilling the demand for residential satisfaction. At the same time, the role of management services that can influence housing performance and residential satisfaction relationships...
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| Format: | Thesis |
| Language: | English |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://eprints.usm.my/59260/ http://eprints.usm.my/59260/1/FATIN%20UMAIRA%20BINTI%20MUHAMAD%20AZIAN%20-%20TESIS24.pdf |
| _version_ | 1848884122301235200 |
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| author | Azian, Fatin Umaira Muhamad |
| author_facet | Azian, Fatin Umaira Muhamad |
| author_sort | Azian, Fatin Umaira Muhamad |
| building | USM Institutional Repository |
| collection | Online Access |
| description | The performance of medium cost residential buildings is deteriorating due to many complaints reported every year in fulfilling the demand for residential satisfaction. At the same time, the role of management services that can influence housing performance and residential satisfaction relationships also remains unclear and inconclusive. Moreover, most of the studies centered attention on the low-cost housing, and limited studies explored the issue in the context of medium cost high-rise residential buildings. Therefore, this study aims to investigate the housing performance factors influencing residential satisfaction while also considering the role of management services as mediator and moderator. The deductive approach was employed in conjunction with a correlational research design and data gathering via face-to-face survey distribution. This study collected 434 usable responses with an 80.3% response rate by implementing a probability sampling approach. The obtained data were analysed using descriptive statistics (mean score) and the partial least squares structural equation modelling. The study show that respondents were slightly satisfied with the housing scheme. All three (3) housing performance factors significantly affect residential satisfaction with positive effects on housing comfort and function and adverse effects of housing neighbourhood onto residential satisfaction relationship. The findings also indicate that management services partially mediated the housing function-residential satisfaction relationship |
| first_indexed | 2025-11-15T19:01:41Z |
| format | Thesis |
| id | usm-59260 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T19:01:41Z |
| publishDate | 2022 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-592602023-08-24T08:06:48Z http://eprints.usm.my/59260/ Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction Azian, Fatin Umaira Muhamad TH1-9745 Building construction The performance of medium cost residential buildings is deteriorating due to many complaints reported every year in fulfilling the demand for residential satisfaction. At the same time, the role of management services that can influence housing performance and residential satisfaction relationships also remains unclear and inconclusive. Moreover, most of the studies centered attention on the low-cost housing, and limited studies explored the issue in the context of medium cost high-rise residential buildings. Therefore, this study aims to investigate the housing performance factors influencing residential satisfaction while also considering the role of management services as mediator and moderator. The deductive approach was employed in conjunction with a correlational research design and data gathering via face-to-face survey distribution. This study collected 434 usable responses with an 80.3% response rate by implementing a probability sampling approach. The obtained data were analysed using descriptive statistics (mean score) and the partial least squares structural equation modelling. The study show that respondents were slightly satisfied with the housing scheme. All three (3) housing performance factors significantly affect residential satisfaction with positive effects on housing comfort and function and adverse effects of housing neighbourhood onto residential satisfaction relationship. The findings also indicate that management services partially mediated the housing function-residential satisfaction relationship 2022-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/59260/1/FATIN%20UMAIRA%20BINTI%20MUHAMAD%20AZIAN%20-%20TESIS24.pdf Azian, Fatin Umaira Muhamad (2022) Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | TH1-9745 Building construction Azian, Fatin Umaira Muhamad Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction |
| title | Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction |
| title_full | Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction |
| title_fullStr | Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction |
| title_full_unstemmed | Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction |
| title_short | Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction |
| title_sort | mediating and moderating effects of management services on the relationship of housing performance and stratified residential satisfaction |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/59260/ http://eprints.usm.my/59260/1/FATIN%20UMAIRA%20BINTI%20MUHAMAD%20AZIAN%20-%20TESIS24.pdf |