Defect Reduction Through Customer-Vendor Collaboration In Kaizen
Lean manufacturing (LM) aims to eliminate operational waste and to maximize product value from customer perspective. This paper investigates ten-weeks customer-vendor joint Kaizen improvement activity to reduce rub mark, a common cosmetic defect on plastic packaging. Whilst noncritical, the entailin...
| Main Author: | |
|---|---|
| Format: | Monograph |
| Language: | English |
| Published: |
Universiti Sains Malaysia
2017
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/53534/ http://eprints.usm.my/53534/1/Defect%20Reduction%20Through%20Customer-Vendor%20Collaboration%20In%20Kaizen_Khor%20Li%20Sing_M4_2017.pdf |
| _version_ | 1848882555705622528 |
|---|---|
| author | Khor, Li Sing |
| author_facet | Khor, Li Sing |
| author_sort | Khor, Li Sing |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Lean manufacturing (LM) aims to eliminate operational waste and to maximize product value from customer perspective. This paper investigates ten-weeks customer-vendor joint Kaizen improvement activity to reduce rub mark, a common cosmetic defect on plastic packaging. Whilst noncritical, the entailing inspection and sorting are non-value added. There are assorted of contributing factors, including processing and handling by both vendor and customer. The handling of work requires certain level of sensitivity. Several countermeasures have been implemented and material handling and defect determination at both sides have been standardized. Results gathered showed significant decrease of the defects. Rašković et al. (2012)’s customer-vendor relationship model was used to enhance the understanding of critical elements influencing the success of the case study.
Keywords: industry project, internship, lean manufacturing, kaizen, supply chain and vendor improvement. |
| first_indexed | 2025-11-15T18:36:47Z |
| format | Monograph |
| id | usm-53534 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T18:36:47Z |
| publishDate | 2017 |
| publisher | Universiti Sains Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-535342022-07-22T08:38:18Z http://eprints.usm.my/53534/ Defect Reduction Through Customer-Vendor Collaboration In Kaizen Khor, Li Sing T Technology TJ Mechanical engineering and machinery Lean manufacturing (LM) aims to eliminate operational waste and to maximize product value from customer perspective. This paper investigates ten-weeks customer-vendor joint Kaizen improvement activity to reduce rub mark, a common cosmetic defect on plastic packaging. Whilst noncritical, the entailing inspection and sorting are non-value added. There are assorted of contributing factors, including processing and handling by both vendor and customer. The handling of work requires certain level of sensitivity. Several countermeasures have been implemented and material handling and defect determination at both sides have been standardized. Results gathered showed significant decrease of the defects. Rašković et al. (2012)’s customer-vendor relationship model was used to enhance the understanding of critical elements influencing the success of the case study. Keywords: industry project, internship, lean manufacturing, kaizen, supply chain and vendor improvement. Universiti Sains Malaysia 2017-06-01 Monograph NonPeerReviewed application/pdf en http://eprints.usm.my/53534/1/Defect%20Reduction%20Through%20Customer-Vendor%20Collaboration%20In%20Kaizen_Khor%20Li%20Sing_M4_2017.pdf Khor, Li Sing (2017) Defect Reduction Through Customer-Vendor Collaboration In Kaizen. Project Report. Universiti Sains Malaysia, Pusat Pengajian Kejuruteraan Mekanik. (Submitted) |
| spellingShingle | T Technology TJ Mechanical engineering and machinery Khor, Li Sing Defect Reduction Through Customer-Vendor Collaboration In Kaizen |
| title | Defect Reduction Through Customer-Vendor Collaboration In Kaizen |
| title_full | Defect Reduction Through Customer-Vendor Collaboration In Kaizen |
| title_fullStr | Defect Reduction Through Customer-Vendor Collaboration In Kaizen |
| title_full_unstemmed | Defect Reduction Through Customer-Vendor Collaboration In Kaizen |
| title_short | Defect Reduction Through Customer-Vendor Collaboration In Kaizen |
| title_sort | defect reduction through customer-vendor collaboration in kaizen |
| topic | T Technology TJ Mechanical engineering and machinery |
| url | http://eprints.usm.my/53534/ http://eprints.usm.my/53534/1/Defect%20Reduction%20Through%20Customer-Vendor%20Collaboration%20In%20Kaizen_Khor%20Li%20Sing_M4_2017.pdf |