A comparative study of social media users’ perception on the Malaysia Airlines Flight MH370 incident in Mainland China and Malaysia
Abstract—The transformation of online consumer’s behavior is changing landscape of risk and crisis communications. How social media can be a beneficial tool for crisis management? How crisis managers respond to challenges posed by social media? These have become the focus on mobile communication...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IJCH
2017
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| Subjects: | |
| Online Access: | http://eprints.usm.my/48529/ http://eprints.usm.my/48529/1/091-LM0030.pdf |
| _version_ | 1848881180612493312 |
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| author | Wang, Changsong Chen, Yiming Ahmad, Jamilah |
| author_facet | Wang, Changsong Chen, Yiming Ahmad, Jamilah |
| author_sort | Wang, Changsong |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Abstract—The transformation of online consumer’s behavior
is changing landscape of risk and crisis communications. How
social media can be a beneficial tool for crisis management?
How crisis managers respond to challenges posed by social
media? These have become the focus on mobile communication
studies. When Malaysia Airlines flight MH370 went missing,
the flow of information experienced complexity uncertainty,
and ambiguity in terms of information adequacy. The MH370
incident demonstrated an unprecedented international
humanitarian response from the technology sector. The authors
of this study found that this incident primarily involves
attentions from audiences in Malaysia and China respectively.
This study attempted to have a deep insight about online users’
perceptions towards the portrait of this incident by the social
media in Malaysia and China, and it discovered significant
difference of user perception of active social media in these two
countries. Social networking sites such as Facebook (in
Malaysia), Weibo (in China) and Wechat (in China), become
the public opinion field that illustrates sorts of openness and
negotiation in Malaysia and China. This research, instead of
conventional crisis communication approach, specifically
examined active online users in both countries. |
| first_indexed | 2025-11-15T18:14:55Z |
| format | Article |
| id | usm-48529 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T18:14:55Z |
| publishDate | 2017 |
| publisher | IJCH |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-485292021-03-05T06:56:31Z http://eprints.usm.my/48529/ A comparative study of social media users’ perception on the Malaysia Airlines Flight MH370 incident in Mainland China and Malaysia Wang, Changsong Chen, Yiming Ahmad, Jamilah PN4699-5650 Journalism. The periodical press, etc Abstract—The transformation of online consumer’s behavior is changing landscape of risk and crisis communications. How social media can be a beneficial tool for crisis management? How crisis managers respond to challenges posed by social media? These have become the focus on mobile communication studies. When Malaysia Airlines flight MH370 went missing, the flow of information experienced complexity uncertainty, and ambiguity in terms of information adequacy. The MH370 incident demonstrated an unprecedented international humanitarian response from the technology sector. The authors of this study found that this incident primarily involves attentions from audiences in Malaysia and China respectively. This study attempted to have a deep insight about online users’ perceptions towards the portrait of this incident by the social media in Malaysia and China, and it discovered significant difference of user perception of active social media in these two countries. Social networking sites such as Facebook (in Malaysia), Weibo (in China) and Wechat (in China), become the public opinion field that illustrates sorts of openness and negotiation in Malaysia and China. This research, instead of conventional crisis communication approach, specifically examined active online users in both countries. IJCH 2017-06 Article PeerReviewed application/pdf en http://eprints.usm.my/48529/1/091-LM0030.pdf Wang, Changsong and Chen, Yiming and Ahmad, Jamilah (2017) A comparative study of social media users’ perception on the Malaysia Airlines Flight MH370 incident in Mainland China and Malaysia. International Journal of Culture and History, 3 (2). pp. 142-146. ISSN 2382-6177 http://www.ijch.net/list-44-1.html |
| spellingShingle | PN4699-5650 Journalism. The periodical press, etc Wang, Changsong Chen, Yiming Ahmad, Jamilah A comparative study of social media users’ perception on the Malaysia Airlines Flight MH370 incident in Mainland China and Malaysia |
| title | A comparative study of social media users’ perception
on the Malaysia Airlines Flight MH370 incident in
Mainland China and Malaysia |
| title_full | A comparative study of social media users’ perception
on the Malaysia Airlines Flight MH370 incident in
Mainland China and Malaysia |
| title_fullStr | A comparative study of social media users’ perception
on the Malaysia Airlines Flight MH370 incident in
Mainland China and Malaysia |
| title_full_unstemmed | A comparative study of social media users’ perception
on the Malaysia Airlines Flight MH370 incident in
Mainland China and Malaysia |
| title_short | A comparative study of social media users’ perception
on the Malaysia Airlines Flight MH370 incident in
Mainland China and Malaysia |
| title_sort | comparative study of social media users’ perception
on the malaysia airlines flight mh370 incident in
mainland china and malaysia |
| topic | PN4699-5650 Journalism. The periodical press, etc |
| url | http://eprints.usm.my/48529/ http://eprints.usm.my/48529/ http://eprints.usm.my/48529/1/091-LM0030.pdf |