Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University

Corporate image and reputation is an essential element in any business organization. However, not many studies have been done on service-oriented organizations, especially universities. For the university that seeks to improve its reputation, creating desirable images and positioning of a university...

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Main Authors: Ahmad, Jamilah, Ismail, Nurzali
Format: Article
Language:English
Published: Registrar of Newspapers for India (RNI) 2020
Subjects:
Online Access:http://eprints.usm.my/48294/
http://eprints.usm.my/48294/1/Prestige_vs_Reputation_Significance_to_I.pdf
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author Ahmad, Jamilah
Ismail, Nurzali
author_facet Ahmad, Jamilah
Ismail, Nurzali
author_sort Ahmad, Jamilah
building USM Institutional Repository
collection Online Access
description Corporate image and reputation is an essential element in any business organization. However, not many studies have been done on service-oriented organizations, especially universities. For the university that seeks to improve its reputation, creating desirable images and positioning of a university’s image are important. This study obtained some interesting discoveries as well as answering the research objectives. The results suggest that the respondents had better perception of the university’s prestige than its reputation. A comparison between the mean values across two groups that is the university’s internal public and external public shows that the university’s internal public perceptions on prestige, personality, and reputation were relatively high. Public perceptions on each of the university’s image indicators were however moderate. This study also posits that the university’s internal public perception of the university image was significantly different from the external public. The university internal public had a high or positive perception of the university image, whereas the external public’s perception was only moderate. This study draws attention to the need for improving the external public’s perception of the university. This will remove the perception that university is just an ivory tower and doing something that may not be relevant to the industries and society need.
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spelling usm-482942021-04-02T08:47:09Z http://eprints.usm.my/48294/ Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University Ahmad, Jamilah Ismail, Nurzali PN4775-4784 Technique. Practical journalism Corporate image and reputation is an essential element in any business organization. However, not many studies have been done on service-oriented organizations, especially universities. For the university that seeks to improve its reputation, creating desirable images and positioning of a university’s image are important. This study obtained some interesting discoveries as well as answering the research objectives. The results suggest that the respondents had better perception of the university’s prestige than its reputation. A comparison between the mean values across two groups that is the university’s internal public and external public shows that the university’s internal public perceptions on prestige, personality, and reputation were relatively high. Public perceptions on each of the university’s image indicators were however moderate. This study also posits that the university’s internal public perception of the university image was significantly different from the external public. The university internal public had a high or positive perception of the university image, whereas the external public’s perception was only moderate. This study draws attention to the need for improving the external public’s perception of the university. This will remove the perception that university is just an ivory tower and doing something that may not be relevant to the industries and society need. Registrar of Newspapers for India (RNI) 2020 Article PeerReviewed application/pdf en http://eprints.usm.my/48294/1/Prestige_vs_Reputation_Significance_to_I.pdf Ahmad, Jamilah and Ismail, Nurzali (2020) Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University. Media Watch, 11 (1). pp. 119-133. ISSN 2249-8818 https://www.mediawatchjournal.in/prestige-vs-reputation-significance-to-improve-public-perceptions-towards-malaysian-university/
spellingShingle PN4775-4784 Technique. Practical journalism
Ahmad, Jamilah
Ismail, Nurzali
Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University
title Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University
title_full Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University
title_fullStr Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University
title_full_unstemmed Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University
title_short Prestige vs. Reputation: Significance to Improve Public Perceptions towards Malaysian University
title_sort prestige vs. reputation: significance to improve public perceptions towards malaysian university
topic PN4775-4784 Technique. Practical journalism
url http://eprints.usm.my/48294/
http://eprints.usm.my/48294/
http://eprints.usm.my/48294/1/Prestige_vs_Reputation_Significance_to_I.pdf