Customer’s Loyalty Of Indonesia
Cellular Operators: Roles Of User
Experience, Satisfaction, Switching
Barriers, And Corporate Image

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Customer’s Loyalty Of Indonesia Cellular Operators: Roles Of User Experience, Satisfaction, Switching Barriers, And Corporate Image

The telecommunications industry in Indonesia has grown rapidly since the issuance of the government regulation regarding the change of competition became an oligopoly. The increasing number of subscribers is getting stagnant along with the increasing high churn rate, decreasing customer growth an...

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Bibliographic Details
Main Author:	Rachmawati, Indira
Format:	Thesis
Language:	English
Published:	2019
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/48127/ http://eprints.usm.my/48127/1/Indira%20Rachmawati%20cut.pdf

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