Professional Services Offered By Community Pharmacists And Challenges In Managing Community Pharmacies: Views From Community Pharmacy Practitioners In The State Of Sarawak
The focus of community pharmacies worldwide is gradually shifting towards service-based. Unfortunately, various management challenges delay this progression, especially in developing countries like Malaysia. Dimension of challenges faced in the management of community pharmacies is poorly articul...
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| Format: | Thesis |
| Language: | English |
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2018
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| Online Access: | http://eprints.usm.my/47502/ http://eprints.usm.my/47502/1/Kho%20Boon%20Phiaw%20-%20PROFESSIONAL%20SERVICES%20OFFERED%20BY.pdf |
| _version_ | 1848880893955932160 |
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| author | Kho, Boon Phiaw |
| author_facet | Kho, Boon Phiaw |
| author_sort | Kho, Boon Phiaw |
| building | USM Institutional Repository |
| collection | Online Access |
| description | The focus of community pharmacies worldwide is gradually shifting towards
service-based. Unfortunately, various management challenges delay this progression,
especially in developing countries like Malaysia. Dimension of challenges faced in
the management of community pharmacies is poorly articulated in the literature. The
aims of this study were to explore the current status of professional pharmacy
services provision and management challenges faced by community pharmacists in
Sarawak, Malaysia. A mixed-methods design comprising qualitative (Phase 1) and
quantitative (Phase 2) components was used. In Phase 1, semi-structured interviews
were carried out with community pharmacists practising in Sarawak. Purposive and
snowball sampling techniques were employed to ensure a diverse group of
informants, with data saturation achieved after 20 interview sessions. Interviews
were audio-recorded and transcribed verbatim, with the resultant data analysed using
thematic analysis. Eleven major themes were identified. Professional pharmacy
service provision was influenced by both respondents’ intrinsic motivations and
business considerations. Intra-organisational constraints faced include lack of time,
personnel and physical space, whereas cultural issues, uncommitted customers, stock
availability and price issues were the extra-organisational barriers. Market demand
influenced respondents’ plans for further service expansion. |
| first_indexed | 2025-11-15T18:10:22Z |
| format | Thesis |
| id | usm-47502 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T18:10:22Z |
| publishDate | 2018 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-475022020-10-13T01:08:54Z http://eprints.usm.my/47502/ Professional Services Offered By Community Pharmacists And Challenges In Managing Community Pharmacies: Views From Community Pharmacy Practitioners In The State Of Sarawak Kho, Boon Phiaw RS1-441 Pharmacy and materia medica The focus of community pharmacies worldwide is gradually shifting towards service-based. Unfortunately, various management challenges delay this progression, especially in developing countries like Malaysia. Dimension of challenges faced in the management of community pharmacies is poorly articulated in the literature. The aims of this study were to explore the current status of professional pharmacy services provision and management challenges faced by community pharmacists in Sarawak, Malaysia. A mixed-methods design comprising qualitative (Phase 1) and quantitative (Phase 2) components was used. In Phase 1, semi-structured interviews were carried out with community pharmacists practising in Sarawak. Purposive and snowball sampling techniques were employed to ensure a diverse group of informants, with data saturation achieved after 20 interview sessions. Interviews were audio-recorded and transcribed verbatim, with the resultant data analysed using thematic analysis. Eleven major themes were identified. Professional pharmacy service provision was influenced by both respondents’ intrinsic motivations and business considerations. Intra-organisational constraints faced include lack of time, personnel and physical space, whereas cultural issues, uncommitted customers, stock availability and price issues were the extra-organisational barriers. Market demand influenced respondents’ plans for further service expansion. 2018-08 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/47502/1/Kho%20Boon%20Phiaw%20-%20PROFESSIONAL%20SERVICES%20OFFERED%20BY.pdf Kho, Boon Phiaw (2018) Professional Services Offered By Community Pharmacists And Challenges In Managing Community Pharmacies: Views From Community Pharmacy Practitioners In The State Of Sarawak. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | RS1-441 Pharmacy and materia medica Kho, Boon Phiaw Professional Services Offered By Community Pharmacists And Challenges In Managing Community Pharmacies: Views From Community Pharmacy Practitioners In The State Of Sarawak |
| title | Professional Services Offered By
Community Pharmacists And
Challenges In Managing Community
Pharmacies: Views From Community
Pharmacy Practitioners In The State
Of Sarawak |
| title_full | Professional Services Offered By
Community Pharmacists And
Challenges In Managing Community
Pharmacies: Views From Community
Pharmacy Practitioners In The State
Of Sarawak |
| title_fullStr | Professional Services Offered By
Community Pharmacists And
Challenges In Managing Community
Pharmacies: Views From Community
Pharmacy Practitioners In The State
Of Sarawak |
| title_full_unstemmed | Professional Services Offered By
Community Pharmacists And
Challenges In Managing Community
Pharmacies: Views From Community
Pharmacy Practitioners In The State
Of Sarawak |
| title_short | Professional Services Offered By
Community Pharmacists And
Challenges In Managing Community
Pharmacies: Views From Community
Pharmacy Practitioners In The State
Of Sarawak |
| title_sort | professional services offered by
community pharmacists and
challenges in managing community
pharmacies: views from community
pharmacy practitioners in the state
of sarawak |
| topic | RS1-441 Pharmacy and materia medica |
| url | http://eprints.usm.my/47502/ http://eprints.usm.my/47502/1/Kho%20Boon%20Phiaw%20-%20PROFESSIONAL%20SERVICES%20OFFERED%20BY.pdf |