Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks

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Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks

This study investigated the organizational factors contributing to service recovery performance in Indonesian Islamic Banks by using management commitment to service quality and employee knowledge sharing capabilities as predictors. The role of perceived organizational support as a moderator between...

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Bibliographic Details
Main Author:	Dalimunthe, Zainul Bahri
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/46372/ http://eprints.usm.my/46372/1/Zainul%20Bahri%20Dalimunthe24.pdf

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