The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphas...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2011
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/44789/ http://eprints.usm.my/44789/1/CHEAH%20SOO%20JIN.pdf |
| _version_ | 1848880154261061632 |
|---|---|
| author | Cheah, Soo Jin |
| author_facet | Cheah, Soo Jin |
| author_sort | Cheah, Soo Jin |
| building | USM Institutional Repository |
| collection | Online Access |
| description | This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphasis on trust, diligence, flexibility and frugality enabled the company to maintain a competitive edge in low transaction costs and flexible production policy. Even though, the company was granted the ISO 9000 certification, it still maintained the same management practices by decoupling the ISO quality management system from actual practice. |
| first_indexed | 2025-11-15T17:58:37Z |
| format | Thesis |
| id | usm-44789 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:58:37Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-447892019-07-01T07:10:16Z http://eprints.usm.my/44789/ The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study Cheah, Soo Jin HD28-70 Management. Industrial Management This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphasis on trust, diligence, flexibility and frugality enabled the company to maintain a competitive edge in low transaction costs and flexible production policy. Even though, the company was granted the ISO 9000 certification, it still maintained the same management practices by decoupling the ISO quality management system from actual practice. 2011-12 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/44789/1/CHEAH%20SOO%20JIN.pdf Cheah, Soo Jin (2011) The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | HD28-70 Management. Industrial Management Cheah, Soo Jin The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study |
| title | The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study |
| title_full | The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study |
| title_fullStr | The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study |
| title_full_unstemmed | The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study |
| title_short | The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study |
| title_sort | quest for continuous improvement in a malaysian chinese family owned company : an interpretive case study |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/44789/ http://eprints.usm.my/44789/1/CHEAH%20SOO%20JIN.pdf |