Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading m...
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Online Access: | http://eprints.usm.my/44484/ http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf |
| _version_ | 1848880072418656256 |
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| author | Teh, Peh Nee |
| author_facet | Teh, Peh Nee |
| author_sort | Teh, Peh Nee |
| building | USM Institutional Repository |
| collection | Online Access |
| description | This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey. |
| first_indexed | 2025-11-15T17:57:19Z |
| format | Thesis |
| id | usm-44484 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:57:19Z |
| publishDate | 2014 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-444842019-05-31T02:07:08Z http://eprints.usm.my/44484/ Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate Teh, Peh Nee HF5001-6182 Business This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey. 2014 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf Teh, Peh Nee (2014) Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Teh, Peh Nee Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate |
| title | Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate |
| title_full | Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate |
| title_fullStr | Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate |
| title_full_unstemmed | Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate |
| title_short | Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate |
| title_sort | tesco stores (m) sdn. bhd.: employee retention strategy to reduce cashier turnover rate |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/44484/ http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf |