The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

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The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Fur...

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Bibliographic Details
Main Author:	Shakir, Firas Jalal
Format:	Thesis
Language:	English
Published:	2011
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/43281/ http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf

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