A Balanced Scorecard Approach To Measuring Industry Performance
Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Sco...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Penerbit Universiti Sains Malaysia
2012
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| Subjects: | |
| Online Access: | http://eprints.usm.my/42149/ http://eprints.usm.my/42149/1/Art_2_jcdc17-s1.pdf |
| _version_ | 1848879481335316480 |
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| author | Toong , Khuan Chan Poh , Tin Hiap |
| author_facet | Toong , Khuan Chan Poh , Tin Hiap |
| author_sort | Toong , Khuan Chan |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Stakeholders of the Malaysian construction industry produced a Construction
Industry Master Plan to chart the strategic direction for the industry for a ten-year period
between 2006 and 2015. The objectives of this paper were to review the recommendations
of the master plan using the Balanced Scorecard approach, to develop a performance
management framework for the construction industry and to propose a set of performance
measures to allow stakeholders to monitor the progress of the implementation of the master
plan in achieving its strategic aims. The Balanced Scorecard approach was used to evaluate
the critical success factors, strategic thrusts and recommendations to ensure that the master
plan presents a balanced view to enhance the industry's competitive standing. The review
revealed that the recommendations generally address all four Balanced Scorecard
perspectives but lacked focus on customer relationships in the customer perspective and
customer management in the Internal Processes Perspective. Additional recommendations
are suggested to address these gaps. A list of key performance measures for the Malaysian
construction industry has been selected by linking each strategic thrust with the relevant
performance measures. |
| first_indexed | 2025-11-15T17:47:55Z |
| format | Article |
| id | usm-42149 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:47:55Z |
| publishDate | 2012 |
| publisher | Penerbit Universiti Sains Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-421492018-09-27T07:41:16Z http://eprints.usm.my/42149/ A Balanced Scorecard Approach To Measuring Industry Performance Toong , Khuan Chan Poh , Tin Hiap TH1-9745 Building construction Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Scorecard approach, to develop a performance management framework for the construction industry and to propose a set of performance measures to allow stakeholders to monitor the progress of the implementation of the master plan in achieving its strategic aims. The Balanced Scorecard approach was used to evaluate the critical success factors, strategic thrusts and recommendations to ensure that the master plan presents a balanced view to enhance the industry's competitive standing. The review revealed that the recommendations generally address all four Balanced Scorecard perspectives but lacked focus on customer relationships in the customer perspective and customer management in the Internal Processes Perspective. Additional recommendations are suggested to address these gaps. A list of key performance measures for the Malaysian construction industry has been selected by linking each strategic thrust with the relevant performance measures. Penerbit Universiti Sains Malaysia 2012 Article PeerReviewed application/pdf en http://eprints.usm.my/42149/1/Art_2_jcdc17-s1.pdf Toong , Khuan Chan and Poh , Tin Hiap (2012) A Balanced Scorecard Approach To Measuring Industry Performance. Journal of Construction in Developing Countries , 17 (1). pp. 23-41. ISSN 1823-6499 http://web.usm.my/jcdc/vol17_s1_2012/Art%202_jcdc17-s1.pdf |
| spellingShingle | TH1-9745 Building construction Toong , Khuan Chan Poh , Tin Hiap A Balanced Scorecard Approach To Measuring Industry Performance |
| title | A Balanced Scorecard Approach To Measuring Industry
Performance |
| title_full | A Balanced Scorecard Approach To Measuring Industry
Performance |
| title_fullStr | A Balanced Scorecard Approach To Measuring Industry
Performance |
| title_full_unstemmed | A Balanced Scorecard Approach To Measuring Industry
Performance |
| title_short | A Balanced Scorecard Approach To Measuring Industry
Performance |
| title_sort | balanced scorecard approach to measuring industry
performance |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/42149/ http://eprints.usm.my/42149/ http://eprints.usm.my/42149/1/Art_2_jcdc17-s1.pdf |