The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery
Satisfaction Relation

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The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation

Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions u...

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Bibliographic Details
Main Authors:	Muhammad, Halirua, Ibrahim Naala, Mohammad Nura
Other Authors:	A. Kadir, Nadhrah
Format:	Book Section
Language:	English
Published:	School of Social Sciences, USM 2017
Subjects:	H1-99 Social sciences (General)
Online Access:	http://eprints.usm.my/39179/ http://eprints.usm.my/39179/1/ART_5.pdf

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