The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation
Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions u...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Book Section |
| Language: | English |
| Published: |
School of Social Sciences, USM
2017
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| Subjects: | |
| Online Access: | http://eprints.usm.my/39179/ http://eprints.usm.my/39179/1/ART_5.pdf |
| _version_ | 1848878675153387520 |
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| author | Muhammad, Halirua Ibrahim Naala, Mohammad Nura |
| author2 | A. Kadir, Nadhrah |
| author_facet | A. Kadir, Nadhrah Muhammad, Halirua Ibrahim Naala, Mohammad Nura |
| author_sort | Muhammad, Halirua |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Several studies have reported significant link between perceived justice dimensions, and
satisfaction service recovery with different impact of the dimensions (procedural, interactional,
distributional) on satisfaction service recovery, and some prove similar relationship between the
dimensions using different antecedents and variables for example Brand equity, Corporate social
responsibility and Switching cost. The present study aims to propose the moderating role of
safety perception in the relation between perceived justice and service recovery satisfaction.
Data on perceived justice with service recovery satisfaction and safety perception is to be
collected through survey from domestic airline passengers in Nigeria. Similarly, safety perception
is suggested to play a moderating role between perceived justice (procedural, interactional,
distributive) and service recovery satisfaction. The highlights to be provided can assist in
addressing the service failure problem confronting domestic airline industry in Nigeria. |
| first_indexed | 2025-11-15T17:35:06Z |
| format | Book Section |
| id | usm-39179 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:35:06Z |
| publishDate | 2017 |
| publisher | School of Social Sciences, USM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-391792018-02-27T04:08:33Z http://eprints.usm.my/39179/ The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation Muhammad, Halirua Ibrahim Naala, Mohammad Nura H1-99 Social sciences (General) Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions using different antecedents and variables for example Brand equity, Corporate social responsibility and Switching cost. The present study aims to propose the moderating role of safety perception in the relation between perceived justice and service recovery satisfaction. Data on perceived justice with service recovery satisfaction and safety perception is to be collected through survey from domestic airline passengers in Nigeria. Similarly, safety perception is suggested to play a moderating role between perceived justice (procedural, interactional, distributive) and service recovery satisfaction. The highlights to be provided can assist in addressing the service failure problem confronting domestic airline industry in Nigeria. School of Social Sciences, USM A. Kadir, Nadhrah Rahmat, Siti Rahyla Mohd Tayeb , Azmil Mohd, Saidatulakmal 2017 Book Section PeerReviewed application/pdf en http://eprints.usm.my/39179/1/ART_5.pdf Muhammad, Halirua and Ibrahim Naala, Mohammad Nura (2017) The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation. In: Social Sciences Postgraduate International Seminar (SSPIS) 2017. School of Social Sciences, USM, Pulau Pinang, Malaysia, pp. 29-35. ISBN 9789671544013 |
| spellingShingle | H1-99 Social sciences (General) Muhammad, Halirua Ibrahim Naala, Mohammad Nura The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation |
| title | The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery
Satisfaction Relation |
| title_full | The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery
Satisfaction Relation |
| title_fullStr | The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery
Satisfaction Relation |
| title_full_unstemmed | The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery
Satisfaction Relation |
| title_short | The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery
Satisfaction Relation |
| title_sort | moderating role of safety perception on perceived justice and service recovery
satisfaction relation |
| topic | H1-99 Social sciences (General) |
| url | http://eprints.usm.my/39179/ http://eprints.usm.my/39179/1/ART_5.pdf |