Emergency Management for Disasters in Malaysian Hotel Industry

This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful em...

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Main Authors: AlBattat, Ahmad Rasmi, Mat Som, Ahmad Puad, Abukhalifeh, Ala`a
Format: Article
Language:English
Published: EDP Sciences 2014
Subjects:
Online Access:http://eprints.usm.my/38944/
http://eprints.usm.my/38944/1/Electrocochleographic_recording_in_Asian_adults.pdf
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author AlBattat, Ahmad Rasmi
Mat Som, Ahmad Puad
Abukhalifeh, Ala`a
author_facet AlBattat, Ahmad Rasmi
Mat Som, Ahmad Puad
Abukhalifeh, Ala`a
author_sort AlBattat, Ahmad Rasmi
building USM Institutional Repository
collection Online Access
description This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.
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institution Universiti Sains Malaysia
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language English
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publishDate 2014
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spelling usm-389442018-02-14T08:22:20Z http://eprints.usm.my/38944/ Emergency Management for Disasters in Malaysian Hotel Industry AlBattat, Ahmad Rasmi Mat Som, Ahmad Puad Abukhalifeh, Ala`a TH1-9745 Building construction This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively. EDP Sciences 2014 Article PeerReviewed application/pdf en http://eprints.usm.my/38944/1/Electrocochleographic_recording_in_Asian_adults.pdf AlBattat, Ahmad Rasmi and Mat Som, Ahmad Puad and Abukhalifeh, Ala`a (2014) Emergency Management for Disasters in Malaysian Hotel Industry. SHS Web of Conferences, 12 (01064). pp. 1-7. ISSN 2261-2424 http://dx.doi.org/10.1051/shsconf/20141201064
spellingShingle TH1-9745 Building construction
AlBattat, Ahmad Rasmi
Mat Som, Ahmad Puad
Abukhalifeh, Ala`a
Emergency Management for Disasters in Malaysian Hotel Industry
title Emergency Management for Disasters in Malaysian Hotel Industry
title_full Emergency Management for Disasters in Malaysian Hotel Industry
title_fullStr Emergency Management for Disasters in Malaysian Hotel Industry
title_full_unstemmed Emergency Management for Disasters in Malaysian Hotel Industry
title_short Emergency Management for Disasters in Malaysian Hotel Industry
title_sort emergency management for disasters in malaysian hotel industry
topic TH1-9745 Building construction
url http://eprints.usm.my/38944/
http://eprints.usm.my/38944/
http://eprints.usm.my/38944/1/Electrocochleographic_recording_in_Asian_adults.pdf