Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty

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Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty

Green hotel is one of the efforts taken towards achieving environmental sustainability through environmental management practices applied in the hotel. However, up until November 2014, there were only 10 out of 1935 hotels registered with the Ministry of Tourism and Culture, Malaysia received ASEAN...

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Bibliographic Details
Main Authors:	Yusof, Yusnita, Ibrahim, Yahaya, Awang, Zainudin
Format:	Book Section
Language:	English
Published:	School of Social Sciences 2015
Subjects:	H Social Sciences
Online Access:	http://eprints.usm.my/37588/ http://eprints.usm.my/37588/1/sspis_2015_ms206_-_216.pdf

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