Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty
Green hotel is one of the efforts taken towards achieving environmental sustainability through environmental management practices applied in the hotel. However, up until November 2014, there were only 10 out of 1935 hotels registered with the Ministry of Tourism and Culture, Malaysia received ASEAN...
| Main Authors: | , , |
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| Format: | Book Section |
| Language: | English |
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School of Social Sciences
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/37588/ http://eprints.usm.my/37588/1/sspis_2015_ms206_-_216.pdf |
| _version_ | 1848878233787826176 |
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| author | Yusof, Yusnita Ibrahim, Yahaya Awang, Zainudin |
| author_facet | Yusof, Yusnita Ibrahim, Yahaya Awang, Zainudin |
| author_sort | Yusof, Yusnita |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Green hotel is one of the efforts taken towards achieving environmental sustainability through environmental management practices applied in the hotel. However, up until November 2014, there were only 10 out of 1935 hotels registered with the Ministry of Tourism and Culture, Malaysia received ASEAN Green Hotel Award. This study attempts to examine the environmental management practices in non-green hotels, and also the relationship between environmental management practices, customer satisfaction and customer loyalty among guests in a non-green hotel. Respondents were selected using a random sampling technique and data was analysed using SPSS. The findings show that all the environmental management practices have a positive relationship with customer satisfaction and customer loyalty. |
| first_indexed | 2025-11-15T17:28:05Z |
| format | Book Section |
| id | usm-37588 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:28:05Z |
| publishDate | 2015 |
| publisher | School of Social Sciences |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-375882017-11-21T08:10:24Z http://eprints.usm.my/37588/ Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty Yusof, Yusnita Ibrahim, Yahaya Awang, Zainudin H Social Sciences Green hotel is one of the efforts taken towards achieving environmental sustainability through environmental management practices applied in the hotel. However, up until November 2014, there were only 10 out of 1935 hotels registered with the Ministry of Tourism and Culture, Malaysia received ASEAN Green Hotel Award. This study attempts to examine the environmental management practices in non-green hotels, and also the relationship between environmental management practices, customer satisfaction and customer loyalty among guests in a non-green hotel. Respondents were selected using a random sampling technique and data was analysed using SPSS. The findings show that all the environmental management practices have a positive relationship with customer satisfaction and customer loyalty. School of Social Sciences 2015 Book Section PeerReviewed application/pdf en http://eprints.usm.my/37588/1/sspis_2015_ms206_-_216.pdf Yusof, Yusnita and Ibrahim, Yahaya and Awang, Zainudin (2015) Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty. In: Conference Proceedings of Social Sciences Postgraduate International Seminar (SSPIS). School of Social Sciences, Pulau Pinang, Malaysia, pp. 206-216. ISBN 978-967-11473-2-0 |
| spellingShingle | H Social Sciences Yusof, Yusnita Ibrahim, Yahaya Awang, Zainudin Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty |
| title | Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty |
| title_full | Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty |
| title_fullStr | Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty |
| title_full_unstemmed | Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty |
| title_short | Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty |
| title_sort | preliminary study: the influences of environmental management practices and customer satisfaction towards customer loyalty |
| topic | H Social Sciences |
| url | http://eprints.usm.my/37588/ http://eprints.usm.my/37588/1/sspis_2015_ms206_-_216.pdf |