The Role Of Staffing And Orientation
Practices In Predicting Service-Oriented
Organisational Citizenship Behaviour

QR Code

The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour

This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The pa...

Full description

Bibliographic Details
Main Authors:	Mohd. Nasurdin, Aizzat, Ahmad, Noor Hazlina, Cheng, Ling Tan
Format:	Article
Language:	English
Published:	Asian Academy of Management (AAM) 2016
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/36670/ http://eprints.usm.my/36670/1/aamj21022016_2.pdf

Similar Items

A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia
by: Nasurdin, Aizzat Mohd., et al.
Published: (2015)

Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
by: Choo, Ling Suan
Published: (2014)

Job Satisfaction And Organisational Citizenship Behaviour: An Empirical Study At Higher Learning Institutions
by: Mohammad, Jehad, et al.
Published: (2011)

The effect of Human Resource Management (HRM) practices in service-oriented Organizational Citizenship Behaviour (OCB): Case of telecommunications and internet service providers in Malaysia
by: Thanigaivel R, Krishnan *, et al.
Published: (2017)

Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
by: Abdul Rahman, Baharom
Published: (2008)

Investigating The Dimensionality Of Organisational Citizenship Behaviour From Islamic Perspective (Ocbip): Empirical Analysis Of Business Organisations In Southeast Asia
by: Mohammed Kamil, Naail, et al.
Published: (2014)

The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia
by: Thanigaivel R, Krishnan *, et al.
Published: (2017)

The Influence Of Knowledge Management Effectiveness On Administrative Innovation Among Malaysian Manufacturing Firms
by: Tan , Cheng Ling, et al.
Published: (2010)

The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia
by: Ang, Yueh Sin, et al.
Published: (2011)

Sustainable Performance: The Effects Of Sustainability, Strategic, Tactical Orientations And Csr Practices
by: Abulaziz H, Alhumaidan Abdullah
Published: (2020)

Predictors and outcomes of work-family balance among Malaysian entrepreneurs.
by: Mohd. Nasurdin, Aizzat
Published: (2013)

Keadilan prosedur, tanggapan mengenai sokongan organisasi, komitmen organisasi, dan gelagat kewarganegaraan organisasi di kalangan pekerja hotel
by: Mohd. Nasurdin, Aizzat
Published: (2001)

The Key Drivers Of Green Hrm Practices And Sustainable Performance: The Roles Of Environmental Orientation And Organizational Innovativeness In The Malaysian Manufacturing Industry
by: Muniandi, Taleselvi
Published: (2021)

Protean Career Orientation And Individual Well-Being Among Professional Engineers In Malaysia: Mediating Role Of Proactive Career Management Behaviours
by: Baba Rahim, Norizan
Published: (2015)

Firm’s Networking Competencies: Learning Orientation, Degree Of Internationalisation And The Role Of Strategic Motivation
by: Boumediene, Kebaili
Published: (2010)

The Relationships Between Entrepreneurial Attitude Orientation, Market Orientation, Entrepreneurial Competencies, Competitve Intelligence And Innovative Performance
by: Abdul Mohsin, Ainul Mohsein
Published: (2015)

Investigating The Relationship Between Corporate Citizenship Culture And Organisational Performance In The Malaysian Context
by: Yahya, Wan Kalthom, et al.
Published: (2014)

Market Orientation A Study On Hotels Of Penang
by: Mendiratta, Sumit
Published: (2003)

Workplace flexibility and organisational citizenship behaviour: An investigation of the mediating role of engagement and moderating role of perceived fairness
by: Koon, Vui Yee*, et al.
Published: (2018)

Strategic Orientations And Marketing Performance Of Indonesian Fm Radio Stations: The Mediating Role Of Program Innovation
by: Brahmana, Sunardi Sembiring
Published: (2009)

Does Perceived Organizational Support Mediate The Relationship Between Human Resource Management Practices And Organizational Commitment?
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2008)

Country Of Origin Effect On Organizational Innovation In Malaysia: The Mediating Role Of Structure
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2004)

The impact of task characteristics on the performance of nursing teams
by: Zawawi, Azlyn Ahmad, et al.
Published: (2017)

The Effect Of Procedural Justice On Organizational Commitment In The Malaysian Context: Do Men And Women Differ?
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2001)

Societal Marketing Orientation And Marketing Performance: The Mediating Role Of Key Market-Based Capabilities And The Moderating Effect Of Institutional Context
by: Ibrahim Balal, Siddig Balal
Published: (2011)

EFFECTS OF ENTREPRENEURIAL ORIENTATION AND DYNAMIC CAPABILITIES ON ORGANISATIONAL PERFORMANCE OF LOGISTICS SERVICE PROVIDERS IN MALAYSIA
by: Lee, Sherlene, et al.
Published: (2023)

Dealers’ Market Orientation And Brand Equity: The Mediating Effect Of Relationship Marketing
by: Ghani, Noor Hasmini Hj Abd
Published: (2011)

The Moderating Effect Of Social Capital In Relation To Entrepreneurial Orientation And Firm Performance
by: Jalali, Alireza
Published: (2013)

The Personal Orientation-Perceived Organizational Climate Fit And Managerial Career Success
by: Ramasamy, Thevarani
Published: (2001)

The effect of market orientation on new product performance, the moderating effect of supplier involvement, and the mediating role of proficiency in new product development.
by: Wangbenmad, Chutima
Published: (2011)

Entrepreneur Political Skill And Negotiation Outcomes Among Tsmes: The Roles Of Entrepreneurial Orientation, Social Capital And Government Coaching Support As Antecedents
by: Wee, Nur Melissa Binti Mohammad Faisal
Published: (2017)

Organisational Justice And Affective Commitment: The Mediating Role Of Perceived Organisational Support
by: Purang, Pooja
Published: (2011)

Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation
by: Abdul Latif, Jasni, et al.
Published: (2003)

Learning Orientation And Trust In Small And Medium Enterprise (Sme) Export Competitive Advantage
by: Ismail, Md Daud
Published: (2013)

Value Oriented Shopping Behavior Amongstst Urban Middle Class Vietnamese Consumers
by: Mark , William Speece, et al.
Published: (2000)

Logistics Strategic Orientations And Logistics Performance : The Roles Of Organizational Structure And Logistics Complexity [HD38.5. H254 2007 f rb].
by: Haron, Md. Harashid
Published: (2007)

Determinants of intrapreneurial behavior: The effects of psychological and organisational factors.
by: Ahmad, Noor Hazlina
Published: (2012)

Determinants of intrapreneurial behavior: the effects of psychological and organisational factors.
by: Ahmad, Noor Hazlina
Published: (2012)

The Impacts Of Structure, Climate And Selfefficacy On Stress: A Malaysian Survey
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2009)

The Effect Of Protean Career Orientation On Teachers’ Intention To Quit With Mediation Of Perceived Marketability In Karachi
by: Khan, Hira
Published: (2020)