Competing Through Quality
This paper provides information on the following quality practices in a Malaysian context: (1) general quality status, (2) application of quality tools and techniques, (3) implementation of TQM, (4) certification of ISO 9000, (5) practices of quality costing and (6) critical success factors of qu...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Asian Academy of Management (AAM)
2001
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| Subjects: | |
| Online Access: | http://eprints.usm.my/35478/ http://eprints.usm.my/35478/1/6-2-3.pdf |
| _version_ | 1848877632894009344 |
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| author | Yahya, Salleh Mohd. Salleh, Lailawati Goh , Wee Keat |
| author_facet | Yahya, Salleh Mohd. Salleh, Lailawati Goh , Wee Keat |
| author_sort | Yahya, Salleh |
| building | USM Institutional Repository |
| collection | Online Access |
| description | This paper provides information on the following quality practices in a Malaysian
context: (1) general quality status, (2) application of quality tools and techniques, (3)
implementation of TQM, (4) certification of ISO 9000, (5) practices of quality costing
and (6) critical success factors of quality efforts. Cross-sectional data of 405 Malaysian
companies is collected and analysed. Based on the results, a Quality Development
Model designated for the implementation of a quality programme is formulated. This
model comprises of four continuous improvement stages, namely: ( 1 ) assessment, (2)
development, (3) deployment, and. (4) review. |
| first_indexed | 2025-11-15T17:18:32Z |
| format | Article |
| id | usm-35478 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:18:32Z |
| publishDate | 2001 |
| publisher | Asian Academy of Management (AAM) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-354782017-07-10T08:01:36Z http://eprints.usm.my/35478/ Competing Through Quality Yahya, Salleh Mohd. Salleh, Lailawati Goh , Wee Keat HD28-70 Management. Industrial Management This paper provides information on the following quality practices in a Malaysian context: (1) general quality status, (2) application of quality tools and techniques, (3) implementation of TQM, (4) certification of ISO 9000, (5) practices of quality costing and (6) critical success factors of quality efforts. Cross-sectional data of 405 Malaysian companies is collected and analysed. Based on the results, a Quality Development Model designated for the implementation of a quality programme is formulated. This model comprises of four continuous improvement stages, namely: ( 1 ) assessment, (2) development, (3) deployment, and. (4) review. Asian Academy of Management (AAM) 2001 Article PeerReviewed application/pdf en http://eprints.usm.my/35478/1/6-2-3.pdf Yahya, Salleh and Mohd. Salleh, Lailawati and Goh , Wee Keat (2001) Competing Through Quality. Asian Academy of Management Journal (AAMJ), 6 (2). pp. 1-18. ISSN 1394-2603 http://web.usm.my/aamj/6.2.2001/6-2-3.pdf |
| spellingShingle | HD28-70 Management. Industrial Management Yahya, Salleh Mohd. Salleh, Lailawati Goh , Wee Keat Competing Through Quality |
| title | Competing Through Quality |
| title_full | Competing Through Quality |
| title_fullStr | Competing Through Quality |
| title_full_unstemmed | Competing Through Quality |
| title_short | Competing Through Quality |
| title_sort | competing through quality |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/35478/ http://eprints.usm.my/35478/ http://eprints.usm.my/35478/1/6-2-3.pdf |