The importance of patient’s companion towards sustainable medical tourism in Malaysia
Malaysian government considers medical tourism as one of the leading contributors towards the country’s revenue and economic growth. In sustaining and promoting the industry, it is imperative to provide continuous quality service. To do so, Malaysian private hospitals need to address the key pla...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.usm.my/35028/ http://eprints.usm.my/35028/1/HBP39.pdf |
| _version_ | 1848877508835934208 |
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| author | Mohamad, Wan Normila Omar, Azizah Haron, Mahmod Sabri |
| author_facet | Mohamad, Wan Normila Omar, Azizah Haron, Mahmod Sabri |
| author_sort | Mohamad, Wan Normila |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Malaysian government considers medical tourism as one of the leading
contributors towards the country’s revenue and economic growth. In
sustaining and promoting the industry, it is imperative to provide continuous
quality service. To do so, Malaysian private hospitals need to address the key
players in this industry as well as their role in assessing the quality of
medical care. While much is known generally about patient’s perspectives
towards service quality, the perspectives of their families or so called
“companion” towards the services is neglected. Limited research is being
done to investigate on the importance of medical tourist companion in
medical tourism industry. In medical tourism, accompanied companion play
important roles as facilitator to enhance quality of care for patients who are
receiving treatment in another country. The insight forwarded by this paper
could provide some basis for future studies in this domain, particularly, on
the role played by medical tourist’s companion. Doctors and nurses
responsiveness, sociability, politeness, civility, capability, access,
communication, accessibility of the medical doctor and the hospital staff are
some constructs that can be used to measure companion’s satisfaction as well
as communication, responsiveness, courtesy, cleanliness, hospital facilities
and environment. Hence, companion’s satisfaction needs to be explored to
improve understanding of the significant impact they have in relation to
hospital service quality in Malaysian private hospitals. This study will
contribute to the body of knowledge which drive the sustainability of the
tourism industry in Malaysia. |
| first_indexed | 2025-11-15T17:16:34Z |
| format | Conference or Workshop Item |
| id | usm-35028 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:16:34Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-350282017-06-09T03:57:05Z http://eprints.usm.my/35028/ The importance of patient’s companion towards sustainable medical tourism in Malaysia Mohamad, Wan Normila Omar, Azizah Haron, Mahmod Sabri TH1-9745 Building construction Malaysian government considers medical tourism as one of the leading contributors towards the country’s revenue and economic growth. In sustaining and promoting the industry, it is imperative to provide continuous quality service. To do so, Malaysian private hospitals need to address the key players in this industry as well as their role in assessing the quality of medical care. While much is known generally about patient’s perspectives towards service quality, the perspectives of their families or so called “companion” towards the services is neglected. Limited research is being done to investigate on the importance of medical tourist companion in medical tourism industry. In medical tourism, accompanied companion play important roles as facilitator to enhance quality of care for patients who are receiving treatment in another country. The insight forwarded by this paper could provide some basis for future studies in this domain, particularly, on the role played by medical tourist’s companion. Doctors and nurses responsiveness, sociability, politeness, civility, capability, access, communication, accessibility of the medical doctor and the hospital staff are some constructs that can be used to measure companion’s satisfaction as well as communication, responsiveness, courtesy, cleanliness, hospital facilities and environment. Hence, companion’s satisfaction needs to be explored to improve understanding of the significant impact they have in relation to hospital service quality in Malaysian private hospitals. This study will contribute to the body of knowledge which drive the sustainability of the tourism industry in Malaysia. 2013-02 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/35028/1/HBP39.pdf Mohamad, Wan Normila and Omar, Azizah and Haron, Mahmod Sabri (2013) The importance of patient’s companion towards sustainable medical tourism in Malaysia. In: International Conference on Tourism Development: Building The Future Of Tourism, 4 - 5 February 2013, Pulau Pinang, Malaysia. |
| spellingShingle | TH1-9745 Building construction Mohamad, Wan Normila Omar, Azizah Haron, Mahmod Sabri The importance of patient’s companion towards sustainable medical tourism in Malaysia |
| title | The importance of patient’s companion towards sustainable medical tourism in Malaysia |
| title_full | The importance of patient’s companion towards sustainable medical tourism in Malaysia |
| title_fullStr | The importance of patient’s companion towards sustainable medical tourism in Malaysia |
| title_full_unstemmed | The importance of patient’s companion towards sustainable medical tourism in Malaysia |
| title_short | The importance of patient’s companion towards sustainable medical tourism in Malaysia |
| title_sort | importance of patient’s companion towards sustainable medical tourism in malaysia |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/35028/ http://eprints.usm.my/35028/1/HBP39.pdf |