Chinese customers’ satisfaction with hotels in Hong Kong: determinants and moderating role of Chinese populations

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Chinese customers’ satisfaction with hotels in Hong Kong: determinants and moderating role of Chinese populations

Witnessing the growing demand of hotel accommodation by Chinese tourists, many hoteliers wager their business growth on the Chinese outbound markets. Satisfying Chinese customers becomes a top priority mission of many hotel managers nowadays. In response to this market trend, an extensive range...

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Bibliographic Details
Main Authors:	Hoc-Nang Fong , Lawrence, Chau-Min Poon, Priscilla, Suk- Fong Fung, Daisy
Format:	Conference or Workshop Item
Language:	English
Published:	2013
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/34994/ http://eprints.usm.my/34994/1/HBP26.pdf

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