Performance management of a service unit in hotel theoretical review
This paper aims to review the existing literature on performance management in the F&B department of hotels, its processes, and its effective management system framework. This paper discusses food and beverage systems and explains a system model framework of performance management in the are...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.usm.my/34991/ http://eprints.usm.my/34991/1/HBP24.pdf |
| _version_ | 1848877498954153984 |
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| author | Ala`a Nimer, Mousa Abukhalifeh Mat Som , Ahmad Puad |
| author_facet | Ala`a Nimer, Mousa Abukhalifeh Mat Som , Ahmad Puad |
| author_sort | Ala`a Nimer, Mousa Abukhalifeh |
| building | USM Institutional Repository |
| collection | Online Access |
| description | This paper aims to review the existing literature on performance
management in the F&B department of hotels, its processes, and its effective
management system framework. This paper discusses food and beverage
systems and explains a system model framework of performance management
in the area of F&B and its application to the hotel industry. The conceptual
paper suggests an application of the system model in the F&B department
and encourages hotels to improve its management to better serve their
guests. |
| first_indexed | 2025-11-15T17:16:24Z |
| format | Conference or Workshop Item |
| id | usm-34991 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:16:24Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-349912017-06-08T02:10:57Z http://eprints.usm.my/34991/ Performance management of a service unit in hotel theoretical review Ala`a Nimer, Mousa Abukhalifeh Mat Som , Ahmad Puad TH1-9745 Building construction This paper aims to review the existing literature on performance management in the F&B department of hotels, its processes, and its effective management system framework. This paper discusses food and beverage systems and explains a system model framework of performance management in the area of F&B and its application to the hotel industry. The conceptual paper suggests an application of the system model in the F&B department and encourages hotels to improve its management to better serve their guests. 2013-02 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/34991/1/HBP24.pdf Ala`a Nimer, Mousa Abukhalifeh and Mat Som , Ahmad Puad (2013) Performance management of a service unit in hotel theoretical review. In: International Conference on Tourism Development: Building The Future Of Tourism, 4 - 5 February 2013, Pulau Pinang, Malaysia. |
| spellingShingle | TH1-9745 Building construction Ala`a Nimer, Mousa Abukhalifeh Mat Som , Ahmad Puad Performance management of a service unit in hotel theoretical review |
| title | Performance management of a service unit in hotel theoretical review |
| title_full | Performance management of a service unit in hotel theoretical review |
| title_fullStr | Performance management of a service unit in hotel theoretical review |
| title_full_unstemmed | Performance management of a service unit in hotel theoretical review |
| title_short | Performance management of a service unit in hotel theoretical review |
| title_sort | performance management of a service unit in hotel theoretical review |
| topic | TH1-9745 Building construction |
| url | http://eprints.usm.my/34991/ http://eprints.usm.my/34991/1/HBP24.pdf |