Transformational leadership enhances customer satisfaction

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Transformational leadership enhances customer satisfaction

This paper discusses about transformational leadership that enhances customer satisfaction. It covers briefly related issues such as leadership, transformational leadership, total quality management (TQM), quality management system (QMS) ISO 9001:2008, and customer satisfaction. The discussion is fo...

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Bibliographic Details
Main Authors:	Nor Mohd Desa, Kamariah, Ahmad Kassim, Norliya
Format:	Article
Language:	English
Published:	Persatuan Pustakawan Malaysia 2010
Subjects:	Z Bibliography. Library Science. Information Resources
Online Access:	http://eprints.usm.my/33987/ http://eprints.usm.my/33987/1/9Kamariah_OK.pdf

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