Transformational leadership enhances customer satisfaction
This paper discusses about transformational leadership that enhances customer satisfaction. It covers briefly related issues such as leadership, transformational leadership, total quality management (TQM), quality management system (QMS) ISO 9001:2008, and customer satisfaction. The discussion is fo...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Persatuan Pustakawan Malaysia
2010
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| Subjects: | |
| Online Access: | http://eprints.usm.my/33987/ http://eprints.usm.my/33987/1/9Kamariah_OK.pdf |
| _version_ | 1848877222939590656 |
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| author | Nor Mohd Desa, Kamariah Ahmad Kassim, Norliya |
| author_facet | Nor Mohd Desa, Kamariah Ahmad Kassim, Norliya |
| author_sort | Nor Mohd Desa, Kamariah |
| building | USM Institutional Repository |
| collection | Online Access |
| description | This paper discusses about transformational leadership that enhances customer satisfaction. It covers briefly related issues such as leadership, transformational leadership, total quality management (TQM), quality management system (QMS) ISO 9001:2008, and customer satisfaction. The discussion is focus on how these issues are interrelated to each other specifically on their applicability to increase high performance for library services, and the impact of effective leadership that contributes significantly to the outcome of performance beyond expectations. The Universiti Teknologi Malaysia Library showcases findings on the customer satisfaction surveys from 2006 to 2009. |
| first_indexed | 2025-11-15T17:12:01Z |
| format | Article |
| id | usm-33987 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:12:01Z |
| publishDate | 2010 |
| publisher | Persatuan Pustakawan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-339872017-05-09T07:42:33Z http://eprints.usm.my/33987/ Transformational leadership enhances customer satisfaction Nor Mohd Desa, Kamariah Ahmad Kassim, Norliya Z Bibliography. Library Science. Information Resources This paper discusses about transformational leadership that enhances customer satisfaction. It covers briefly related issues such as leadership, transformational leadership, total quality management (TQM), quality management system (QMS) ISO 9001:2008, and customer satisfaction. The discussion is focus on how these issues are interrelated to each other specifically on their applicability to increase high performance for library services, and the impact of effective leadership that contributes significantly to the outcome of performance beyond expectations. The Universiti Teknologi Malaysia Library showcases findings on the customer satisfaction surveys from 2006 to 2009. Persatuan Pustakawan Malaysia 2010 Article PeerReviewed application/pdf en http://eprints.usm.my/33987/1/9Kamariah_OK.pdf Nor Mohd Desa, Kamariah and Ahmad Kassim, Norliya (2010) Transformational leadership enhances customer satisfaction. Jurnal PPM: Journal of Malaysian Librarians, 4. pp. 107-112. ISSN 1823-6308 http://www.myjurnal.my/public/browse-journal-view.php?id=271 |
| spellingShingle | Z Bibliography. Library Science. Information Resources Nor Mohd Desa, Kamariah Ahmad Kassim, Norliya Transformational leadership enhances customer satisfaction |
| title | Transformational leadership enhances customer satisfaction |
| title_full | Transformational leadership enhances customer satisfaction |
| title_fullStr | Transformational leadership enhances customer satisfaction |
| title_full_unstemmed | Transformational leadership enhances customer satisfaction |
| title_short | Transformational leadership enhances customer satisfaction |
| title_sort | transformational leadership enhances customer satisfaction |
| topic | Z Bibliography. Library Science. Information Resources |
| url | http://eprints.usm.my/33987/ http://eprints.usm.my/33987/ http://eprints.usm.my/33987/1/9Kamariah_OK.pdf |