Total quality management in higher education in Malaysia : A case study.

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Total quality management in higher education in Malaysia : A case study.

Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the qu...

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Bibliographic Details
Main Author:	Kassim, Zakaria
Format:	Conference or Workshop Item
Language:	English
Published:	1996
Subjects:	L7-991 Education (General)
Online Access:	http://eprints.usm.my/33416/ http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf

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