Total quality management in higher education in Malaysia : A case study.
Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the qu...
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| Format: | Conference or Workshop Item |
| Language: | English |
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1996
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| Online Access: | http://eprints.usm.my/33416/ http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf |
| _version_ | 1848877066817110016 |
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| author | Kassim, Zakaria |
| author_facet | Kassim, Zakaria |
| author_sort | Kassim, Zakaria |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the quality of services, especially related to the standard of human perfomance. |
| first_indexed | 2025-11-15T17:09:32Z |
| format | Conference or Workshop Item |
| id | usm-33416 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:09:32Z |
| publishDate | 1996 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-334162017-04-20T01:04:19Z http://eprints.usm.my/33416/ Total quality management in higher education in Malaysia : A case study. Kassim, Zakaria L7-991 Education (General) Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the quality of services, especially related to the standard of human perfomance. 1996 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf Kassim, Zakaria (1996) Total quality management in higher education in Malaysia : A case study. In: Eighth International Conference on Assessing Quality in HE (Higher Education)., 14th -16th ]uly, 1996 , Pan Pacific Hotel, Gold Coast, Queensland, Australia . |
| spellingShingle | L7-991 Education (General) Kassim, Zakaria Total quality management in higher education in Malaysia : A case study. |
| title | Total quality management in higher education in Malaysia : A case study. |
| title_full | Total quality management in higher education in Malaysia : A case study. |
| title_fullStr | Total quality management in higher education in Malaysia : A case study. |
| title_full_unstemmed | Total quality management in higher education in Malaysia : A case study. |
| title_short | Total quality management in higher education in Malaysia : A case study. |
| title_sort | total quality management in higher education in malaysia : a case study. |
| topic | L7-991 Education (General) |
| url | http://eprints.usm.my/33416/ http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf |