The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.

Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit dan juga ketidakpastian yang berpunca daripada pengganas dan...

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Main Author:	Razalli, Mohd Rizal
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/30790/ http://eprints.usm.my/30790/1/MOHD_RIZAL_BIN_RAZALLI.pdf

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author	Razalli, Mohd Rizal
author_facet	Razalli, Mohd Rizal
author_sort	Razalli, Mohd Rizal
building	USM Institutional Repository
collection	Online Access
description	Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit dan juga ketidakpastian yang berpunca daripada pengganas dan penyakit-penyakit seperti SARS dan selsema burung. Kedua, faktor-faktor dalaman seperti tahap kualiti servis yang rendah dan penurunan kadar purata penginapan juga menyebabkan keperluan untuk meningkatkan prestasi hotel bertambah. Selain itu, hubungan antara prestasi hotel, amalan servis operasi dan tindak balas belum lagi dikaji sepenuhnya. Dengan menggunakan perspektif berdasarkan sumber, kajian ini menekankan bagaimana amalan servis operasi (SOP) boleh meningkatkan prestasi hotel (OP). Hotels in Malaysia need to improve their organizational performance. Firstly, the urge to improve the hotel performance is due to the external factors in the current hospitality environments, which characterized by intense competition and uncertainty such as from terrorism and diseases such as SARS and bird flu. Secondly, the internal factors such as low level of service quality and decreasing average occupancy rates also strengthen the need for such improvement. In addition, the relationships among hotel performance, operations practice and responsiveness have not been fully explored. In line with the resource-based view, this study focuses on how service operations practice (SOP) could improve the hotel performance (OP).
first_indexed	2025-11-15T16:59:20Z
format	Thesis
id	usm-30790
institution	Universiti Sains Malaysia
institution_category	Local University
language	English
last_indexed	2025-11-15T16:59:20Z
publishDate	2008
recordtype	eprints
repository_type	Digital Repository
spelling	usm-307902018-04-06T01:58:57Z http://eprints.usm.my/30790/ The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia. Razalli, Mohd Rizal HD28-70 Management. Industrial Management Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit dan juga ketidakpastian yang berpunca daripada pengganas dan penyakit-penyakit seperti SARS dan selsema burung. Kedua, faktor-faktor dalaman seperti tahap kualiti servis yang rendah dan penurunan kadar purata penginapan juga menyebabkan keperluan untuk meningkatkan prestasi hotel bertambah. Selain itu, hubungan antara prestasi hotel, amalan servis operasi dan tindak balas belum lagi dikaji sepenuhnya. Dengan menggunakan perspektif berdasarkan sumber, kajian ini menekankan bagaimana amalan servis operasi (SOP) boleh meningkatkan prestasi hotel (OP). Hotels in Malaysia need to improve their organizational performance. Firstly, the urge to improve the hotel performance is due to the external factors in the current hospitality environments, which characterized by intense competition and uncertainty such as from terrorism and diseases such as SARS and bird flu. Secondly, the internal factors such as low level of service quality and decreasing average occupancy rates also strengthen the need for such improvement. In addition, the relationships among hotel performance, operations practice and responsiveness have not been fully explored. In line with the resource-based view, this study focuses on how service operations practice (SOP) could improve the hotel performance (OP). 2008-04 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/30790/1/MOHD_RIZAL_BIN_RAZALLI.pdf Razalli, Mohd Rizal (2008) The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia. PhD thesis, Universiti Sains Malaysia.
spellingShingle	HD28-70 Management. Industrial Management Razalli, Mohd Rizal The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_full	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_fullStr	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_full_unstemmed	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_short	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_sort	consequences of service operations practice and service responsiveness on hotel performance: examining hotels in malaysia.
topic	HD28-70 Management. Industrial Management
url	http://eprints.usm.my/30790/ http://eprints.usm.my/30790/1/MOHD_RIZAL_BIN_RAZALLI.pdf

The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.

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