Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia
Staf barisan hadapan atau pekerja kaunter dalam industri perhotelan dan hospitaliti memainkan peranan penting dalam membentuk pendapat tentang khidmat pelanggan, ataupun penyampaian khidmat mereka. The frontline staffs of hotels and the hospitality industry plays a pivotal role in forming the...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/30370/ http://eprints.usm.my/30370/1/Thesis_Final_9.2.2015.pdf |
| _version_ | 1848876333748191232 |
|---|---|
| author | Alhrout, Shadi Ali |
| author_facet | Alhrout, Shadi Ali |
| author_sort | Alhrout, Shadi Ali |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Staf barisan hadapan atau pekerja kaunter dalam industri perhotelan dan hospitaliti
memainkan peranan penting dalam membentuk pendapat tentang khidmat pelanggan,
ataupun penyampaian khidmat mereka.
The frontline staffs of hotels and the hospitality industry plays a pivotal role in
forming the opinions of service consumers by means of their service delivery.
Therefore, the decisions they tend to make while serving the customers affect their
rapport with the customers. |
| first_indexed | 2025-11-15T16:57:53Z |
| format | Thesis |
| id | usm-30370 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:57:53Z |
| publishDate | 2015 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-303702019-04-12T05:25:48Z http://eprints.usm.my/30370/ Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia Alhrout, Shadi Ali TH Building construction Staf barisan hadapan atau pekerja kaunter dalam industri perhotelan dan hospitaliti memainkan peranan penting dalam membentuk pendapat tentang khidmat pelanggan, ataupun penyampaian khidmat mereka. The frontline staffs of hotels and the hospitality industry plays a pivotal role in forming the opinions of service consumers by means of their service delivery. Therefore, the decisions they tend to make while serving the customers affect their rapport with the customers. 2015-02 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/30370/1/Thesis_Final_9.2.2015.pdf Alhrout, Shadi Ali (2015) Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia. PhD thesis, Universiti Sains Malaysia. |
| spellingShingle | TH Building construction Alhrout, Shadi Ali Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia |
| title | Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_full | Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_fullStr | Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_full_unstemmed | Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_short | Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_sort | human resources management and
employees’ prosocial behaviour of
hotel front liners in penang,
malaysia |
| topic | TH Building construction |
| url | http://eprints.usm.my/30370/ http://eprints.usm.my/30370/1/Thesis_Final_9.2.2015.pdf |