Education service experience : from the aspects of students' satisfaction and loyalty

QR Code

Education service experience : from the aspects of students' satisfaction and loyalty

Penyelidikan ini mengkaji tentang pcrhubungan di antara kepuasan par:1 penuntut dan rasa taat setia mereka terhadap khidmat yang diberikan di dalam hidang pendidikan (tinggi). Secara khususnya kajian ini meneliti tentang aspek kognitif dan afektif penuntut dalam rasa puas hati mereka, di samping...

Full description

Bibliographic Details
Main Author:	Liew , Kok Keong
Format:	Thesis
Language:	English
Published:	2006
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/29895/ http://eprints.usm.my/29895/1/Liew_Kok_Keong.pdf

Similar Items

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty
by: Liew, Kok Keong
Published: (2006)

Factors that motivates brand loyalty within the airline services industry – Aspects from behavioral loyalty and attitudinal loyalty
by: Chan, Kok Hoe
Published: (2011)

Cation Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)

Understanding The Relationships Of Program Satisfaction, Program Loyalty And Store Loyalty Among Cardholders Of Loyalty Programs
by: Omar, Nor Asiah, et al.
Published: (2011)

The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh
by: Nadia Farhana, Nadia Farhana
Published: (2017)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)

Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions
by: Davoud, Nikbin
Published: (2013)

The effect of umrah service quality on umrah customer satisfaction and umrah customer loyalty: evidence from umrah traveling agents in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
by: Lim, Ee Hui
Published: (2004)

Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
by: Chin, Sze Hui
Published: (2014)

The Effect Of Brand Image On Overall Satisfaction And Loyalty Intention In The Context Of Color Cosmetic
by: L. Sondoh Jr, Stephen, et al.
Published: (2007)

The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
by: Srikanjanarak, Saowanee
Published: (2010)

Influence Of Brand Experience On Brand Loyalty And Brand Equity Of The Smartphone Millennial Users
by: Abdul Qader, Iman Khalid
Published: (2017)

Brand Image, Satisfaction, And Loyalty Among Malaysian Female Consumers: The Moderating Effects Of Personality And Dwelling Area.
by: Laison Sondoh JR, Stephen
Published: (2009)

The Contribution Of Perceived Firm Marketing Innovation Initiatives To Customer Perceived Value And Loyalty: Does Switching Experience Really Matter?
by: Hui, Stephanie Wen Chuah, et al.
Published: (2016)

Brand Image, Satisfaction, And Loyalty Among Malaysian Female Consumers: The Moderating Effects Of Personality And Dwelling Area[HD28-70].
by: Sondoh, Stephen Laison Jr
Published: (2009)

Chinese Consumers' Brand Loyalty For Consumer Products: Importance Of Brand Personality As Major Antecedent Of Brand Loyalty
by: B. Kim, Renee, et al.
Published: (2014)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

Motivational Aspects Of United Nations Volunteers In Pakistan
by: Shah, Tariq
Published: (2023)

The Influence Of Internal Customer Service Experience In Public Universities In Malaysia
by: Mamat, Mazlina
Published: (2015)

Aspects of inter-organisational networks for developing firm competencies - Preliminary evidence from Malaysia
by: Omar, , Aliza Akmar, et al.
Published: (2006)

The Influence of Self-Service Experiences on Customer Satisfaction
by: Norashikin, Jalani, et al.
Published: (2023)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)

Factors Influencing Malaysian Users’ Satisfaction and Loyalty of Mobile Instant Messaging (MIM) Apps Services
by: Lu, Wenwen
Published: (2013)

Hotel service recovery and service quality: Influences of corporate image and generational diﬀerences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017)

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017)

A review on green supply chain aspects and practices
by: Islam, Shamimul, et al.
Published: (2017)

A review on green supply chain aspects and practices
by: Islam, Shamimul, et al.
Published: (2017)

A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception.
by: Zailani, Suhaiza, et al.
Published: (2006)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

Attitude Towards Online Retailing Services: A Comparison Of Student And Non-Student Samples
by: Tih, Siohong, et al.
Published: (2008)

Do the roles of dedication, constraint, and temptation-based mechanisms on customer loyalty vary for different length of relationship?
by: Chuah, Stephanie Hui-Wen, et al.
Published: (2017)

Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
by: Isahak Merican, Farah Merican
Published: (2007)

Relationship Between International Students’ Experience, Adjustment And Academic Performance In Malaysian Public Universities
by: Othman, Nur Zahiyah
Published: (2015)

Factors Influencing Customer Loyalty in Telecommunication Industry – A Student outlook of Customer Loyalty
by: A., Viswanathan
Published: (2009)

The Influence Of Brand Trust, Brand Association, Brand Loyalty And Brand Equity In Cyberspace: Moderating Effect Of Online Purchase Frequency
by: Lim , Ying San
Published: (2016)

Factors Influencing Online Game Addiction and Online Game Satisfaction and Loyalty
by: Xu, Wen
Published: (2014)

Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
by: Yap, Gay Soon
Published: (2018)

Internal Marketing, Internal Service Quality, Empowerment, And Business Performance: An Empirical Study Of Private Higher Education Institutions In Malaysia
by: Ng , Peng Long
Published: (2010)