Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
Perbankan Internet menjadi smakin popular di Malaysia. Pada masa sekarang, terdapat 23 bank perdagangan termasuk bank tempatan dan bank asing beroperasi di Malaysia yang menawarkan perkhidmatan perbankan Internet. Persaingan urusniaga perbankan Internet adalah hebat dan bank Internet bank boleh m...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.usm.my/29830/ http://eprints.usm.my/29830/1/Teng_Yoke_Leng.pdf |
| _version_ | 1848876207209185280 |
|---|---|
| author | Teng, Yoke Leng |
| author_facet | Teng, Yoke Leng |
| author_sort | Teng, Yoke Leng |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Perbankan Internet menjadi smakin popular di Malaysia. Pada masa sekarang, terdapat 23
bank perdagangan termasuk bank tempatan dan bank asing beroperasi di Malaysia yang
menawarkan perkhidmatan perbankan Internet. Persaingan urusniaga perbankan Internet
adalah hebat dan bank Internet bank boleh mendapat atau hilang kesetiaan pelanggan melalui
tindakan satu "klik tetikus" mereka. Oleh itu, Jadi kesetiaan pelanggan (E-Loyalty) adalah
amat bernilai kepada bank kerana is adalah satu kelebihan persaingan.
Internet banking is gaining popularity in Malaysia. Currently there are 23 commercial
banks (local and foreign banks) operating in Malaysia that provide Internet banking services.
The Internet banking business competition is fierce and Internet banks could gain or lose
customers' loyalty by just a mouse click by customers. Customers' loyalty or recognised as Eloyalty
in this study, is very valuable to banks as it is a competitive advantage. |
| first_indexed | 2025-11-15T16:55:52Z |
| format | Thesis |
| id | usm-29830 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:55:52Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-298302018-04-06T01:58:58Z http://eprints.usm.my/29830/ Internet Banking Service Quality And E-Loyalty In Penang, Malaysia Teng, Yoke Leng HG Finance Perbankan Internet menjadi smakin popular di Malaysia. Pada masa sekarang, terdapat 23 bank perdagangan termasuk bank tempatan dan bank asing beroperasi di Malaysia yang menawarkan perkhidmatan perbankan Internet. Persaingan urusniaga perbankan Internet adalah hebat dan bank Internet bank boleh mendapat atau hilang kesetiaan pelanggan melalui tindakan satu "klik tetikus" mereka. Oleh itu, Jadi kesetiaan pelanggan (E-Loyalty) adalah amat bernilai kepada bank kerana is adalah satu kelebihan persaingan. Internet banking is gaining popularity in Malaysia. Currently there are 23 commercial banks (local and foreign banks) operating in Malaysia that provide Internet banking services. The Internet banking business competition is fierce and Internet banks could gain or lose customers' loyalty by just a mouse click by customers. Customers' loyalty or recognised as Eloyalty in this study, is very valuable to banks as it is a competitive advantage. 2008 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29830/1/Teng_Yoke_Leng.pdf Teng, Yoke Leng (2008) Internet Banking Service Quality And E-Loyalty In Penang, Malaysia. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HG Finance Teng, Yoke Leng Internet Banking Service Quality And E-Loyalty In Penang, Malaysia |
| title | Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
|
| title_full | Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
|
| title_fullStr | Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
|
| title_full_unstemmed | Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
|
| title_short | Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
|
| title_sort | internet banking service quality and e-loyalty in
penang, malaysia |
| topic | HG Finance |
| url | http://eprints.usm.my/29830/ http://eprints.usm.my/29830/1/Teng_Yoke_Leng.pdf |