Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang

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Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang

Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

Bibliographic Details
Main Author:	Aljunaid, Najib Mohammed
Format:	Thesis
Language:	English
Published:	2006
Subjects:	HF Commerce
Online Access:	http://eprints.usm.my/29459/ http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf

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