Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2006
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/29459/ http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
| _version_ | 1848876106962173952 |
|---|---|
| author | Aljunaid, Najib Mohammed |
| author_facet | Aljunaid, Najib Mohammed |
| author_sort | Aljunaid, Najib Mohammed |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
| first_indexed | 2025-11-15T16:54:17Z |
| format | Thesis |
| id | usm-29459 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:54:17Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-294592017-04-17T06:24:08Z http://eprints.usm.my/29459/ Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang Aljunaid, Najib Mohammed HF Commerce Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf Aljunaid, Najib Mohammed (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM. |
| spellingShingle | HF Commerce Aljunaid, Najib Mohammed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang |
| title | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_fullStr | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full_unstemmed | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_short | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_sort | electronic service quality satisfaction, trust and loyalty: a study on
online banking in penang |
| topic | HF Commerce |
| url | http://eprints.usm.my/29459/ http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |