A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception.

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A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception.

Higher education is characterized by a higher degree of interpersonal contact,complexity, divergence, and customizations than other service businesses.

Bibliographic Details
Main Authors:	Zailani, Suhaiza, Jauhar, Junaimah, Othman, Rosly, Ng, Lee Yen
Format:	Conference or Workshop Item
Language:	English
Published:	2006
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/2715/ http://eprints.usm.my/2715/1/A_Comparison_Between_ISO-Certified_And_Non_ISO-Certified_Colleges_On_Service_Quality_In_Higher_Education_Students_Perception.pdf

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