A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception.
Higher education is characterized by a higher degree of interpersonal contact,complexity, divergence, and customizations than other service businesses.
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2006
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| Subjects: | |
| Online Access: | http://eprints.usm.my/2715/ http://eprints.usm.my/2715/1/A_Comparison_Between_ISO-Certified_And_Non_ISO-Certified_Colleges_On_Service_Quality_In_Higher_Education_Students_Perception.pdf |
| _version_ | 1848869048941543424 |
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| author | Zailani, Suhaiza Jauhar, Junaimah Othman, Rosly Ng, Lee Yen |
| author_facet | Zailani, Suhaiza Jauhar, Junaimah Othman, Rosly Ng, Lee Yen |
| author_sort | Zailani, Suhaiza |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Higher education is characterized by a higher degree of interpersonal contact,complexity, divergence, and customizations than other service businesses. |
| first_indexed | 2025-11-15T15:02:06Z |
| format | Conference or Workshop Item |
| id | usm-2715 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T15:02:06Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-27152013-07-13T00:56:32Z http://eprints.usm.my/2715/ A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. Zailani, Suhaiza Jauhar, Junaimah Othman, Rosly Ng, Lee Yen HD28-70 Management. Industrial Management Higher education is characterized by a higher degree of interpersonal contact,complexity, divergence, and customizations than other service businesses. 2006-05 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/2715/1/A_Comparison_Between_ISO-Certified_And_Non_ISO-Certified_Colleges_On_Service_Quality_In_Higher_Education_Students_Perception.pdf Zailani, Suhaiza and Jauhar, Junaimah and Othman, Rosly and Ng, Lee Yen (2006) A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. In: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu,Hawaii. (Submitted) |
| spellingShingle | HD28-70 Management. Industrial Management Zailani, Suhaiza Jauhar, Junaimah Othman, Rosly Ng, Lee Yen A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. |
| title | A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. |
| title_full | A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. |
| title_fullStr | A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. |
| title_full_unstemmed | A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. |
| title_short | A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. |
| title_sort | comparison between iso-certified and non iso-certified colleges on service quality in higher education: student's perception. |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/2715/ http://eprints.usm.my/2715/1/A_Comparison_Between_ISO-Certified_And_Non_ISO-Certified_Colleges_On_Service_Quality_In_Higher_Education_Students_Perception.pdf |