Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2006
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/25951/ http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
| _version_ | 1848875286875078656 |
|---|---|
| author | Mohammed Aljunaid, Najib |
| author_facet | Mohammed Aljunaid, Najib |
| author_sort | Mohammed Aljunaid, Najib |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
| first_indexed | 2025-11-15T16:41:15Z |
| format | Thesis |
| id | usm-25951 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:41:15Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-259512017-04-17T05:09:12Z http://eprints.usm.my/25951/ Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Mohammed Aljunaid, Najib HF5001-6182 Business Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf Mohammed Aljunaid, Najib (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM. |
| spellingShingle | HF5001-6182 Business Mohammed Aljunaid, Najib Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. |
| title | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_full | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_fullStr | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_full_unstemmed | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_short | Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
| title_sort | electronic service quality satisfaction, trust and loyalty: a study on online banking in penang. |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25951/ http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |