The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality,...
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| Format: | Thesis |
| Language: | English |
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2004
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| Online Access: | http://eprints.usm.my/25862/ http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf |
| _version_ | 1848875263058771968 |
|---|---|
| author | Samat, Nusrah |
| author_facet | Samat, Nusrah |
| author_sort | Samat, Nusrah |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants. |
| first_indexed | 2025-11-15T16:40:52Z |
| format | Thesis |
| id | usm-25862 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:40:52Z |
| publishDate | 2004 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-258622017-04-17T06:24:27Z http://eprints.usm.my/25862/ The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance Samat, Nusrah HF5001-6182 Business Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants. 2004 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf Samat, Nusrah (2004) The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance. Masters thesis, Universiti Sains Malaysia. |
| spellingShingle | HF5001-6182 Business Samat, Nusrah The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
| title | The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
| title_full | The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
| title_fullStr | The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
| title_full_unstemmed | The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
| title_short | The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
| title_sort | relationship between total quality management (tqm) practices, service quality, market orientation, and organizational performance |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25862/ http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf |