Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Manag...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2005
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| Subjects: | |
| Online Access: | http://eprints.usm.my/25620/ http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf |
| _version_ | 1848875192746508288 |
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| author | Abdullah, Kamarul Zaman |
| author_facet | Abdullah, Kamarul Zaman |
| author_sort | Abdullah, Kamarul Zaman |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia.
The purpose of this study is to explore the critical success factors of Customer Relationship Management (CRM) in Malaysian private hospitals. |
| first_indexed | 2025-11-15T16:39:45Z |
| format | Thesis |
| id | usm-25620 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:39:45Z |
| publishDate | 2005 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-256202017-04-17T06:24:13Z http://eprints.usm.my/25620/ Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia Abdullah, Kamarul Zaman HF5001-6182 Business Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Management (CRM) in Malaysian private hospitals. 2005-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf Abdullah, Kamarul Zaman (2005) Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia. Masters thesis, USM. |
| spellingShingle | HF5001-6182 Business Abdullah, Kamarul Zaman Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia |
| title | Critical Success Factors Of Customer Relationship
Management At Private Hospitals In Malaysia
|
| title_full | Critical Success Factors Of Customer Relationship
Management At Private Hospitals In Malaysia
|
| title_fullStr | Critical Success Factors Of Customer Relationship
Management At Private Hospitals In Malaysia
|
| title_full_unstemmed | Critical Success Factors Of Customer Relationship
Management At Private Hospitals In Malaysia
|
| title_short | Critical Success Factors Of Customer Relationship
Management At Private Hospitals In Malaysia
|
| title_sort | critical success factors of customer relationship
management at private hospitals in malaysia |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25620/ http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf |