Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed compa...
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| Format: | Thesis |
| Language: | English |
| Published: |
2005
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| Online Access: | http://eprints.usm.my/25598/ http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf |
| _version_ | 1848875186725584896 |
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| author | MOHD ISA, SALMI |
| author_facet | MOHD ISA, SALMI |
| author_sort | MOHD ISA, SALMI |
| building | USM Institutional Repository |
| collection | Online Access |
| description | This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received. |
| first_indexed | 2025-11-15T16:39:39Z |
| format | Thesis |
| id | usm-25598 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:39:39Z |
| publishDate | 2005 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-255982020-10-07T06:39:56Z http://eprints.usm.my/25598/ Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty MOHD ISA, SALMI HF5001-6182 Business This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received. 2005 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf MOHD ISA, SALMI (2005) Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty. Masters thesis, Universiti Sains Malaysia\. |
| spellingShingle | HF5001-6182 Business MOHD ISA, SALMI Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title | Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_full | Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_fullStr | Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_full_unstemmed | Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_short | Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_sort | service quality and its relationship with customer satisfaction towards customer loyalty |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/25598/ http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf |