Effect of Internal Measures of Service Quality on Business
Performance: A Case of Hotel Industry In Penang

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Effect of Internal Measures of Service Quality on Business Performance: A Case of Hotel Industry In Penang

Sejarah industri hotel di Pulau Pinang sudah lama bertapak semenjak terdirinya Hotel E&O pada 120 tahun yang lalu. Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang.

Bibliographic Details
Main Author:	Din, Saari
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25595/ http://eprints.usm.my/25595/1/Effect_of_Internal_Measures_of_Service_Quality_on_Business_Performance_A_Case_of_Hotel_Industry_In_Penang.pdf

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