Effect Of Internal Measures Of Service Quality On Business Performance

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Effect Of Internal Measures Of Service Quality On Business Performance

Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy...

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Bibliographic Details
Main Author:	HJ. DIN, SAARI
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25563/ http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf

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