Service Quality Of Development Department Of Usm: Perception Of Responsibility Centre, Satisfaction And Level Of Complaints
Jabatan Pembangunan Universiti Sains Malaysia merupakan tulang belakang kepada operasi bukan akademik Universiti. Development Department of USM is the backbone of the University non-academic operations.
| Main Author: | Saad, Suhailah |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2009
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/25507/ http://eprints.usm.my/25507/1/SERVICE_QUALITY_OF_DEVELOPMENT_DEPARTMENT_OF_USM.pdf |
Similar Items
Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)
by: Chong , Fong Yin
Published: (2015)
Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)
by: Chong , Fong Yin
Published: (2015)
The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
by: Warsame, Bashir Ali
Published: (2008)
by: Warsame, Bashir Ali
Published: (2008)
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005)
by: Mohd Isa, Salmi
Published: (2005)
Level Of Service Quality Of Sme Laboratory Services
On Customer Expectation
by: Yeow , Liang Ming
Published: (2015)
by: Yeow , Liang Ming
Published: (2015)
The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
by: MOHD NASIR, ASMA AZURA
Published: (2004)
by: MOHD NASIR, ASMA AZURA
Published: (2004)
Quality service delivery of non-audit services and compliance with international standards on quality control (ISQC) of SMES practitioner and its relationship to satisfaction and nonaudit fees, perceptions of SMES.
by: Haron, Hasnah
Published: (2010)
by: Haron, Hasnah
Published: (2010)
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)
by: MOHD ISA, SALMI
Published: (2005)
An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
by: Tan, Siew Fang
Published: (2014)
by: Tan, Siew Fang
Published: (2014)
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)
by: Mohammed Aljunaid, Najib
Published: (2006)
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)
by: Mohammed Aljunaid, Najib
Published: (2006)
A Study On Perceived Service Quality And Perceived
Montessori Characteristics Towards Parents’ Satisfaction
For Montessori Kindergarten In Penang
by: Ahmad Moghni, Hizrian Nazeefah
Published: (2006)
by: Ahmad Moghni, Hizrian Nazeefah
Published: (2006)
An Institutional Perspective On The Accounting Practices In A Finance Shared Service Centre Organization
by: Kee, Swee Lin
Published: (2010)
by: Kee, Swee Lin
Published: (2010)
Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
by: Janteng, Jaludin
Published: (2020)
by: Janteng, Jaludin
Published: (2020)
Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang
by: N.Kasavan, Shobana Menon, et al.
Published: (2014)
by: N.Kasavan, Shobana Menon, et al.
Published: (2014)
The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
by: Waemusor, Ahlam
Published: (2010)
by: Waemusor, Ahlam
Published: (2010)
Perception Of Sexual Harassment Among Employees At The Managerial And Supervisory Level
by: Syed Harun, Sharifah Salmah
Published: (2001)
by: Syed Harun, Sharifah Salmah
Published: (2001)
Education Service Experience: From The Aspects Of Students’
Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)
by: Liew, Kok Keong
Published: (2006)
Cation Service Experience: From The Aspects Of Students’
Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)
by: Liew, Kok Keong
Published: (2006)
Internal Auditing Practices And Performance Of Internal Audit Department
by: HJ. FADZIL, FAUDZIAH HANIM
Published: (2003)
by: HJ. FADZIL, FAUDZIAH HANIM
Published: (2003)
Factors That Influence The Satisfaction Level Of E-Procurement Users: A Moderating Effect Of Transparency
by: Mohamed Yusof, Khairusany
Published: (2010)
by: Mohamed Yusof, Khairusany
Published: (2010)
Factors Influencing Knowledgeable Consumers’ Level Of Acceptance Of Goods And Services Tax
by: Kalyanasundaram, Shalene
Published: (2015)
by: Kalyanasundaram, Shalene
Published: (2015)
Effects Of Expectation, Perception, Disconfirmation, Satisfaction, Brand Trust, And Risk Perception On Premium Bottled Water Repurchase Intention Among Consumers In Nigeria
by: Oteino, Ojatta Dominic
Published: (2018)
by: Oteino, Ojatta Dominic
Published: (2018)
Effect Of Internal Measures Of Service Quality On Business Performance
by: HJ. DIN, SAARI
Published: (2005)
by: HJ. DIN, SAARI
Published: (2005)
A Study Of Service Quality In Information Technology (IT) Implementations
by: Chou, Terk Chuan
Published: (1995)
by: Chou, Terk Chuan
Published: (1995)
Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
by: Jameel Al Darey, Dhahi Saleh
Published: (2009)
by: Jameel Al Darey, Dhahi Saleh
Published: (2009)
Human Resource Outsourcing (HRO): A Study On Service Quality And Its Relationship With Partnership Quality
by: Ishak, Mahmud
Published: (2008)
by: Ishak, Mahmud
Published: (2008)
Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
by: Teng, Yoke Leng
Published: (2008)
by: Teng, Yoke Leng
Published: (2008)
The Impact Of Organizational Variables And Quality
Performance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysia
by: Koay, Li Li
Published: (2008)
by: Koay, Li Li
Published: (2008)
The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
by: Samat, Nusrah
Published: (2004)
by: Samat, Nusrah
Published: (2004)
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
by: Samat, Nusrah
Published: (2004)
by: Samat, Nusrah
Published: (2004)
The effects on customer satisfaction and customer loyalty by integrating marketing communication and after sale service into the traditional marketing mix model of Umrah travel services in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)
Awareness Of Corporate Social Responsibility, Demographics And Perception Of The Importance Of Social Responsibility Among Muslim Jordanian Individual Investors: The
Role Of Religiosity As A Moderator
by: Altawil, Jehad Saleem
Published: (2017)
by: Altawil, Jehad Saleem
Published: (2017)
A Study Of Logistic Service Quality In A Container Terminal
Operations
by: C. Kaleappan, C. Kaleappan
Published: (2006)
by: C. Kaleappan, C. Kaleappan
Published: (2006)
A Study Of Logistic Service Quality In A Container Terminal
Operations
by: C., Kaleappan
Published: (2006)
by: C., Kaleappan
Published: (2006)
Does Multiple Leadership Styles Mediated By Job Satisfaction Influence Better Business Performance? Perception Of MNC Employees In Malaysia
by: Kader Ali, Noor Nasir, et al.
Published: (2016)
by: Kader Ali, Noor Nasir, et al.
Published: (2016)
Comparison of quality perception: an analysis of local traditional Snack food in Penang, Perlis and Kedah
by: Mudor, Hamdia
Published: (2010)
by: Mudor, Hamdia
Published: (2010)
Effectiveness Of Service Delivery System Of Electronic Sales Companies - A Study Of Structural Level And Manager's Origin.
by: Chin, Loi Hin
Published: (1999)
by: Chin, Loi Hin
Published: (1999)
Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
by: Abd. Aziz, Sumaiyah
Published: (2004)
by: Abd. Aziz, Sumaiyah
Published: (2004)
The Influence Of Service Quality And Communication On
Patient Satisafaction In Penang Private Healthcare Centers
by: Fatehi Rad, navid
Published: (2009)
by: Fatehi Rad, navid
Published: (2009)
Similar Items
-
Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction
by: Chong , Fong Yin
Published: (2015) -
Level Of Service Quality Of Sme Laboratory Services On
Customer Satisfaction
by: Chong , Fong Yin
Published: (2015) -
The Impact Of Consumer Complaints Handling On Complainant
Satisfaction And Behavioral Outcomes: A Study Among The
Telephone Service Providers In Mogadishu, Somalia
by: Warsame, Bashir Ali
Published: (2008) -
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005) -
Level Of Service Quality Of Sme Laboratory Services
On Customer Expectation
by: Yeow , Liang Ming
Published: (2015)